for one, when they first made contact the guy told him why he was there, how would the guy be defending his property? i have done both jobs, repo man and tow aways, most people only bitch about shit getting towed in certian occasions, until you go into your complex and a car is either parked in your spot or someone has your garage blocked, then you call.
i dont like tow aways i only lasted 6 months because it is a nasty business but not all drivers are bad ones. and for repos tuff shit if you dont like them, you dont wanna pay for your ride take the fucking bus you know why the wrecker is there
i have taken cars from yards, back yards, blocked in got them from in the garage in the parking garage, hell i have repoed a guys from the police emplyee parking lot.
we all have jobs to do some are better than others.