Well just an update for you guys on the customer service. I sent the grips in question back in under the standard 3 year warranty. First I contacted them through email where they gave me a number to call. I called and was given an order number and shipping address. I sent my laser back priority certified. I did not hear a thing for 2 weeks. I sort of figured that since I had no proof of purchase they were not going to honor the warranty. I did buy the gun used with the grips,but had all original packaging that told me the warranty was about to expire in October. Well I sent an email out when I figured I had given them long enough and went home for the day. Well when I got home there was a package waiting with a brand new set of laser grips and all the accessories they come with new. Felt like Christmas for a second. Best customer service I have had to use.