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internet connection

475 views 27 replies 11 participants last post by  black90gt 
#1 ·
fuckin internet connection has been slow as shit the past two days. i called att and of course its nothing on their end. when i ran the little test i am receiving 1538 kbps or some shit. anywho they had me delete my cookies and temporary internet files and its still running slow as hell. anyone know of anything else i can do to get it back to the speed it was a couple of days ago?
 
#2 ·
jewozzy said:
fuckin internet connection has been slow as shit the past two days. i called att and of course its nothing on their end. when i ran the little test i am receiving 1538 kbps or some shit. anywho they had me delete my cookies and temporary internet files and its still running slow as hell. anyone know of anything else i can do to get it back to the speed it was a couple of days ago?
Thy this.
 
#3 ·
Reset computer, modem and router.
 
#5 ·
Its their end. It rained a few days ago, so water might have crossed your line or your modem is bad.
 
#6 ·
Hunt4m3x said:
Its their end. It rained a few days ago, so water might have crossed your line or your modem is bad.
well thats what i told the guy. my modem is getting the 1.5mb thats im supposed to receive but my computer takes forever to connect to anything. would i still be getting the strong signal and it not be fast? the guy on the phone was saying it has to be my computer however i haven't downloaded anything and my computer was fine a few days ago.
 
#7 ·
I was on my sons computer this evening and it was slow as hell.... when I complained about it, he said it always like that with IE.... thats why he installed Firefox.... when I opened FF, it was fast as hell... I haven't had time to figure out why there is so much difference but its something to consider...
 
#8 ·
i might try that... thing is though i dont know how ill get firefox on the computer. justs to download that program in this thread it took me about 20 min and it wasn't even a mb. i am going to see if its fixed sunday and if not im going to call att on monday and tell them either come to my house and fix it for free or cancel my service. im not on a contract so ill just have to find someone else i guess.
 
#9 ·
jewozzy said:
i might try that... thing is though i dont know how ill get firefox on the computer. justs to download that program in this thread it took me about 20 min and it wasn't even a mb. i am going to see if its fixed sunday and if not im going to call att on monday and tell them either come to my house and fix it for free or cancel my service. im not on a contract so ill just have to find someone else i guess.

ya prob the modem is going out or something. they need to send a line tech out.
 
#10 ·
Hunt4m3x said:
ya prob the modem is going out or something. they need to send a line tech out.
yeah when i get there sunday if its still f'ed up ill tell them that. the other day though they told me if a tech comes out then i get charged, but i dont see how i can get charged if its their fault.... thats why im gunna tell them to cancel my contract if they say that.
 
#11 ·
If they do send a tech out they will test the condition of your cable pair and sync up with the dslam from your NID or Customer interface. If everything tests good then they will you charge you. Have you tried bypassing your router and hooking up directly to your modem? I'd double check all your stuff before you have them come out and charge you $100 for them to tell you that your gear is jacked, have a nice day....
Just my $.02 of course.
 
#14 ·
alright guys. i switched out my modem with my parents old one and it seems like websites are downloading quicker but im still not able to download or watch youtube videos very well. is it looking like att's fault now? i really dont wanna call and them send someone out and everything be working fine.
 
#15 ·
First things I'd do would be a spyware scan with either AdAware or Spybot and then do a good virus scan, maybe even a defrag.

If you are getting the rated speed on any of the test sites then it's not on AT&T's end.
 
#16 ·
jewozzy said:
alright guys. i switched out my modem with my parents old one and it seems like websites are downloading quicker but im still not able to download or watch youtube videos very well. is it looking like att's fault now? i really dont wanna call and them send someone out and everything be working fine.
You might be getting some packet loss. Click on start > run, type in cmd

type ping -n 25 4.2.2.1

Post your results..
 
#17 ·
Pinging 4.2.2.1 with 32 bytes of data:

Reply from 4.2.2.1: bytes=32 time=12ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=13ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Request timed out.
Reply from 4.2.2.1: bytes=32 time=13ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=12ms TTL=56
Reply from 4.2.2.1: bytes=32 time=12ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=13ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56

Ping statistics for 4.2.2.1:
Packets: Sent = 25, Received = 24, Lost = 1 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 15ms, Average = 13ms



what we lookin like?
 
#19 ·
jewozzy said:
Pinging 4.2.2.1 with 32 bytes of data:

Reply from 4.2.2.1: bytes=32 time=12ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=13ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Request timed out.
Reply from 4.2.2.1: bytes=32 time=13ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=12ms TTL=56
Reply from 4.2.2.1: bytes=32 time=12ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=13ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56
Reply from 4.2.2.1: bytes=32 time=14ms TTL=56
Reply from 4.2.2.1: bytes=32 time=15ms TTL=56

Ping statistics for 4.2.2.1:
Packets: Sent = 25, Received = 24, Lost = 1 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 15ms, Average = 13ms



what we lookin like?
that packet loss isnt good but the times are ok. Could be a bit faster.
 
#20 ·
jewozzy said:
what we lookin like?
You shouldnt see any packet loss. Do you have a router, or is the computer connected directly to the modem?

Try pinging your gateway to see if you get any packet loss. To find your gate way, click on start > run, type in cmd. Now type in ipconfig.

then type ping -n 25 'insert the numbers where is says defualt gateway'

post your results
 
#24 ·
Do problems always start with inclimate weather? Rain, Thunderstorms? Do you have filters on all your phones? Do you have a monitored alarm system? The wiring in your house could be going bad. If you have a long enough line cord hook it up from your NID (customer interface) directly to the modem and see if that solves your problem. If it does you either have a filtering issue or the wiring inside your house is bad....
Yes I used to work for one of the phone companies....
 
#26 ·
ok if you call in a tkt and we come out and find there is no trouble at the SNI/NID the trouble is inside you will be billed. If the trouble is bad modem and your cool with the tech they may swap it for you for free instead of charging you for a new modem if the warrenty is out on it.
 
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