Biggest pain in the ass with charter was having to call in every 6 months to get put on a new "promotional" plan after the bill shoots back up. Had charter since the @Home days and when they asked why we were leaving thats what i told them, that and the shitty upload speeds.
I was then told that they now have contract prices like verizon, but too little too late. Would have left them years ago if we had another choice and as soon as we did, we left. Tired of their bullshit games.
The trouble with doing something right the first time is that nobody appreciates how difficult it was.