So f'ing true. I get called all the time and I barely know shit about computers. Luckily my brother is the same way so I pawn some people off on him when I don't feel like doing it.
One thing is I don't have patience so if they really don't know anything but to web surf, then I can't help them over phone. Might as well just wait till I get my hands on it, cause I'am not going to teach you how to double click(yes double click!) over the phone.