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post #1 of 14 (permalink) Old 12-30-2009, 07:49 AM Thread Starter
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Favorite remote support tool.

I have always been a huge fan of logmein.com (Ive used both the Premium and Free version) The free version is perfect for my needs. The only problem I have ran into is that I have to physically set it up on the machine first but after the initial physical setup it works seamless.

I have been looking for a remote support tool that I could utilize for only one time instance or multiple instances but that I could also deploy remotely to dummy end users. I ran into a program called www.teamviewer.com, I have been testing it over the last couple days and it seems to work pretty well for my needs. It is really easy to deploy to end users that aren't too bright. Is alls they have to do is run the exe I send them via a dropbox link and they read the codes too me and I can access there machine. (and all of this is free also)

What do you guys use?
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post #2 of 14 (permalink) Old 12-30-2009, 07:56 AM
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I use logmein for unattended computers or ones that I need to access remotely after hours that are locked down or not accessible via RDP.

I have a GoToAssist Express account that I use for coached remote access where i don't want to install software.
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post #3 of 14 (permalink) Old 12-30-2009, 08:05 AM
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Vnc
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post #4 of 14 (permalink) Old 12-30-2009, 08:20 AM
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VNC for clients on our vpn

TeamViewer for everything else. It's a lot cheaper and works great.

I put together a little chart a few months ago

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post #5 of 14 (permalink) Old 12-30-2009, 08:23 AM
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A lot of folks over here use Bomgar.
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post #6 of 14 (permalink) Old 12-30-2009, 08:37 AM Thread Starter
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Quote:
Originally Posted by Jedi View Post
I use logmein for unattended computers or ones that I need to access remotely after hours that are locked down or not accessible via RDP.

I have a GoToAssist Express account that I use for coached remote access where i don't want to install software.
Do you mind if I ask how much you pay for the GoToAssist? Right now I don't use it enough to justify the cost for it (at least with logmein rescue I couldn't justify the cost)
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post #7 of 14 (permalink) Old 12-30-2009, 08:42 AM Thread Starter
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Quote:
Originally Posted by Way Cool Jr View Post
Vnc
I have seen VNC on a lot of machines but have never personally used it. I also ran into a issue a while back when I took over as an admin for a company. I went through the event viewer and saw 100's of logins via VNC service late at night. When I ran a whois on the IP's that were logging on they were located in Germany, China, Netherlands, etc. It appears it got hacked via the VNC so that made me really weary of the program.
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post #8 of 14 (permalink) Old 12-30-2009, 08:43 AM Thread Starter
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Quote:
Originally Posted by sick96GT View Post
VNC for clients on our vpn

TeamViewer for everything else. It's a lot cheaper and works great.

I put together a little chart a few months ago
Nice man. Would you mind emailing the file to me so I could take a better look at it?
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post #9 of 14 (permalink) Old 12-30-2009, 08:48 AM
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I use it through work so it's on the annual plan of $660 a year. As simple as it is, it's well worth it IMHO.
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post #10 of 14 (permalink) Old 12-30-2009, 10:00 AM
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I've been usin TV as of late as well and really like it. I use LMI for unattended machines.





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post #11 of 14 (permalink) Old 12-30-2009, 08:21 PM
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Quote:
Originally Posted by Blue5spd View Post
I have seen VNC on a lot of machines but have never personally used it. I also ran into a issue a while back when I took over as an admin for a company. I went through the event viewer and saw 100's of logins via VNC service late at night. When I ran a whois on the IP's that were logging on they were located in Germany, China, Netherlands, etc. It appears it got hacked via the VNC so that made me really weary of the program.
The apps around VNC are like any other, if you set them up properly you'll probably be okay. Also need firewalls set correctly too.

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post #12 of 14 (permalink) Old 12-30-2009, 08:22 PM
duh...duh....duh
 
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I use VNC, Meeting Place Express, Meeting Place Enterprise, and Webex. Yup, I consider desktop sharing sufficient in some cases.

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post #13 of 14 (permalink) Old 12-30-2009, 11:21 PM
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http://www.kaseya.com/

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post #14 of 14 (permalink) Old 12-31-2009, 12:15 PM
Very Interesting
 
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I used NTR Support for a while, it's a lot like Bomgar

Also used VNC, RDP on almost all Windows boxes.

I've used WebEx, and it's ok, just a PITA.

If you implement Kaseya all the way around, it's pretty slick, but it's just VNC

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