Start with step #3.....
How to determine whether your video graphics adapter driver is causing the video issue
To determine whether the video graphics adapter driver is causing the video issue, restart your computer in Safe mode. Then, try to reproduce the video issue. To do this, follow these steps.
Note We recommend that you disable video acceleration before you try to reproduce the video issue. The program code does not change when you change the video acceleration. However, the use of problematic accelerated driver routines is disabled when you change the video acceleration. If you stop experiencing the video issue after you change the video acceleration, the video issue that you are experiencing is video graphics adapter driver-related.1. Click Start, and then click Shut Down.
2. In the Shut Down Windows dialog box, click Restart.
3. Press and hold F8 while the operating system loads.
4. Click Safe Mode.
Note If you are running a shared copy of Office, click Safe mode with network support.
5. Press ENTER.
6. Test the video issue.
If the video issue is resolved, your video graphics adapter driver may be the cause. When you run Microsoft Windows in Safe mode, Windows uses the default settings. For example, if you run Windows in Safe mode, the VGA monitor, the Microsoft mouse driver, and the minimum device drivers that you must have to start Windows are used.
Additionally, there is no network available. Therefore, the video issue that you are experiencing might be related to any software that extends the functionality of these default settings.
If the video issue is not resolved, the video issue is probably not related to the video graphics adapter driver or to the video subsystem.
7. Restart the computer in Normal mode.
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What to do if your video graphics adapter driver is causing the video issue
If the video issue is caused by your video graphics adapter, use one or more of the following methods to resolve the problem:1. Change the screen refresh rate of the monitor. To do this, follow these steps:a. Click Start, click Control Panel, click Appearance and Themes, and then click Display. Alternatively, right-click the desktop, and then click Properties.
b. Click the Settings tab, and then click Advanced.
c. Click the Monitor tab, and then click the screen refresh rate that you want to use. If you are using Windows 2000, click the Refresh Frequency that you want to use.
Notes• The default screen refresh rate setting is 60 Hertz (HZ). However, the monitor may support a higher setting. Refer to the manufacturer documentation for more information about the settings that the monitor supports.
• If you use a higher refresh rate, you can reduce the rate at which the screen flickers. However, if you specify a screen refresh rate that is too high for the monitor, the screen may become unusable. Additionally, your hardware may be damaged.
• Changes to the screen refresh rate affect all users who log on to the computer.
2. Reduce the hardware acceleration. Reduce the hardware acceleration until the problem is resolved. To change the hardware acceleration, use the method that is appropriate for the Microsoft Windows operating system that you are using.
Microsoft Windows XP
a. Click Start, and then click Control Panel.
b. Click Appearance and Themes.
c. Click Display.
Note If you use Windows Classic themes, use the following step:• Click Start, click Control Panel, and then click Display.
d. On the Settings tab, click Advanced.
e. On the Troubleshoot tab, move the Hardware acceleration slider control to the second position from your left, and then click OK.
Note The following message is the description for this slider control position:
Disable all DirectDraw and Direct 3D accelerations, as well as all cursor and advanced drawing accelerations. Use this setting to correct severe problems with DirectX accelerated applications.
f. Click OK to close the Display Properties dialog box.
If this doesn't help try searching at http://support.microsoft.com/search/?adv=1
If that still doesn't help shoot me a PM - I'll get you to someone that can asst.