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post #1 of 23 (permalink) Old 11-01-2008, 10:22 PM Thread Starter
Lifer
 
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computer gurus...

my buddy is saying that he cannot use IE and that outlook express will not open up and work. he says that it tells him he is not connected to the internet, but, he can use yahoo messenger as that is how we were talking. i have no clue how to help him or even where to start. he says that this is the exact window it shows when trying to open outlook and connect to his mail. we went through some steps i found online and a black box opens but does nothing.

basically, he can't surf or check his email, but he can use yahoo messenger

FTP!!!!!!!!!!!!!!

Last edited by jlyon; 05-03-2010 at 04:47 PM.
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post #2 of 23 (permalink) Old 11-01-2008, 10:38 PM
 
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I would start with a couple of good adware scanners. Adware and Spybot.
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post #3 of 23 (permalink) Old 11-01-2008, 10:41 PM Thread Starter
Lifer
 
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he has no way of downloading anything. he is paying for AVG so he gets all that offers. not sure what all he has. i do know that this PC is old as hell, slow as hell and is about completely full . he doesn't save anything to disc or nothing

FTP!!!!!!!!!!!!!!
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post #4 of 23 (permalink) Old 11-01-2008, 10:46 PM
 
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Quote:
Originally Posted by jlyon
he has no way of downloading anything. he is paying for AVG so he gets all that offers. not sure what all he has. i do know that this PC is old as hell, slow as hell and is about completely full . he doesn't save anything to disc or nothing
If he can get on yahoo you could download the installers and then send them via yahoo IM
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post #5 of 23 (permalink) Old 11-01-2008, 10:46 PM
 
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Send him the Firefox installer too!
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post #6 of 23 (permalink) Old 11-01-2008, 10:57 PM Thread Starter
Lifer
 
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i have the adaware, spybot and firefox installers already on my computer. i will ask him about it tomorrow and if he doesn't, i will send them to him to try. he is thinking he got a bad virus, but i don't have a clue

FTP!!!!!!!!!!!!!!
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post #7 of 23 (permalink) Old 11-04-2008, 07:27 PM
Thats against the law Man
 
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Might just want to double-check his connection settings in IE....IE and OLExp share the same connection settings, so I'll bet that is your smoking gun.

In IE - Tools menu, Internet options, Connections tab, click the LAN settings button, then make sure the box for "automatically detect settings" is checked....nothing else should be checked on that tab.

Is he connecting through cable, DSL, or *cough* dial-up?

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post #8 of 23 (permalink) Old 11-04-2008, 08:17 PM
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malwarebytes.com

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post #9 of 23 (permalink) Old 11-04-2008, 08:40 PM Thread Starter
Lifer
 
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Quote:
Originally Posted by Rreemo
Might just want to double-check his connection settings in IE....IE and OLExp share the same connection settings, so I'll bet that is your smoking gun.

In IE - Tools menu, Internet options, Connections tab, click the LAN settings button, then make sure the box for "automatically detect settings" is checked....nothing else should be checked on that tab.

Is he connecting through cable, DSL, or *cough* dial-up?

cable. i actually forgot about this, he hasn't said anything else to me about it

FTP!!!!!!!!!!!!!!
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post #10 of 23 (permalink) Old 11-04-2008, 09:04 PM Thread Starter
Lifer
 
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ok, i am talking to him right now, and all that you guys suggested, he has/done and it is right. i have clue.

FTP!!!!!!!!!!!!!!
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post #11 of 23 (permalink) Old 11-04-2008, 10:29 PM
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Has he ran the tests in safemode with no networking?

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post #12 of 23 (permalink) Old 11-04-2008, 10:39 PM Thread Starter
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Quote:
Originally Posted by Hunt4m3x
Has he ran the tests in safemode with no networking?
not in safe mode. he is talking about taking it to someone and have them look at it. some guy he knows and trusts. i don't know. i think it has something to do with all the crap he has on it, and how over loaded he has it, but thats just me

FTP!!!!!!!!!!!!!!
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post #13 of 23 (permalink) Old 11-04-2008, 10:54 PM
Thats against the law Man
 
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Quote:
Originally Posted by jlyon
not in safe mode. he is talking about taking it to someone and have them look at it. some guy he knows and trusts. i don't know. i think it has something to do with all the crap he has on it, and how over loaded he has it, but thats just me
Tell him I'll drop by and fix it for $50...if he's close!

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post #14 of 23 (permalink) Old 11-05-2008, 08:06 AM Thread Starter
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Quote:
Originally Posted by Rreemo
Tell him I'll drop by and fix it for $50...if he's close!
he is in greenville. he is picky about stuff like that. hell, i almost couldn't upgrade his memory a year ago.

FTP!!!!!!!!!!!!!!
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post #15 of 23 (permalink) Old 11-05-2008, 08:10 AM
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Quote:
Originally Posted by jlyon
not in safe mode. he is talking about taking it to someone and have them look at it. some guy he knows and trusts. i don't know. i think it has something to do with all the crap he has on it, and how over loaded he has it, but thats just me

thats why. you need to be in safe mode when you run the shit.

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post #16 of 23 (permalink) Old 11-05-2008, 08:28 AM Thread Starter
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how exactly do you get into safe mode? when you restart, what should you hold?

FTP!!!!!!!!!!!!!!
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post #17 of 23 (permalink) Old 11-05-2008, 10:01 AM
Licking the windows!
 
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His TCP/IP Stack is corrupted, tell him to get a new one
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post #18 of 23 (permalink) Old 11-05-2008, 10:18 AM
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Quote:
Originally Posted by jlyon
how exactly do you get into safe mode? when you restart, what should you hold?
Hold down F8 and then select "Safe Mode with CMD"
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post #19 of 23 (permalink) Old 11-05-2008, 11:11 AM
<Insert Title Here>
 
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Tell him to download HiJack this. Have him send you the log and then post it here. We can look to see what is running. Maybe a BHO blocking TCPIP traffic.




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post #20 of 23 (permalink) Old 11-05-2008, 11:13 AM
<Insert Title Here>
 
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Also, his WINSOCK may have been corrupted or destroyed. Get him to DL winsockrepair




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post #21 of 23 (permalink) Old 11-05-2008, 01:14 PM Thread Starter
Lifer
 
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Quote:
Originally Posted by IHaveAMustang
Tell him to download HiJack this. Have him send you the log and then post it here. We can look to see what is running. Maybe a BHO blocking TCPIP traffic.

how is he supposed to download anything when he can't surf or check his email. all he can do is get on yahoo and myspace messenger

FTP!!!!!!!!!!!!!!
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post #22 of 23 (permalink) Old 11-05-2008, 02:31 PM
duh...duh....duh
 
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Well, as a friend you could download it for him and take it to him.

I know, that's not really what he was saying though. hehe

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post #23 of 23 (permalink) Old 11-05-2008, 03:16 PM Thread Starter
Lifer
 
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Quote:
Originally Posted by ceyko
Well, as a friend you could download it for him and take it to him.

I know, that's not really what he was saying though. hehe


that would be all fine and good if wasn't living 1300 miles away

FTP!!!!!!!!!!!!!!
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