I owe Roliath and Tx Redneck a beer.
Check this out.
I called two separate occasions and got a female rep. each time. And they both declined to give me the upgrade no matter what statement I made from the above wiki article(I didn't mention it was from wiki). They both told me that if I go up to another bandwidth tier then my bill will change accordingly.
Frustrated, I decided to let it go for the weekend. I called this morning and got a male rep. and I told him about my two previous attempts, including the 20 minute hold time on the previous call. I also told him that if I didn't get the free upgrade I was going to take my business elsewhere. He put me on hold for a bit and came back and told me that he is upgrading me to the 20/5 tier free of charge and apologized. And then sent me a confirmation and said I should be good to go by the end of the day.
Therefore, I went from from a 5/2 to a 20/5 free of charge. 3rd time was a charm. I got my download speed quadrupled by making an angry phone call. And I'll even be a nice guy by refraining from making the obvious sexist comment for this scenario.
it was not a problem to bring money to his house at 10pm.so why is it a problem to call and bitch.it wasnt a problem when we were all sitting around smoking pot together.yes i said it we all were smoking pot together.what now stupid.