Quote:
Originally Posted by jluv
Brent, I know you're seeing red right now, but honestly, with most electronics, if you have it for 7 months and it breaks under warranty, they swap it out for a refurb unit.
Of everything I've bought, and had to exchange under warranty, it's never been replaced with a refurb unit. When I have to replace something, it's not replaced with a refurb unit. The customer paid for a new one, and it gets exchanged for a new one. If I wanted a refurb, I would have bought one in the first place. Know what I mean?
Quote:
Originally Posted by jluv
Since yours isn't brand new, why would they want to give you a brand new one in exchange?
Just to point out the obvious here, but because I paid for the extended warranty.
Quote:
Originally Posted by jluv
I would still consider it a value if they are going to replace it even when you admit it was your fault. Sound more like insurance than warranty.
Honestly, I don't know that it was my fault. Overheating is the only thing I can think of, though. This is the second one that they have replaced. The last time, they replaced it with a brand new unit.
And for the record, I didn't tell them that I thought it might be my fault. That's just an assumption on my part. They'd be hard pressed to prove that the PS3 not recognizing discs had anything to do with what I may, or may not have done (short of breaking it open and modding it).
My issue is that they don't have the 40GB models, because Sony stopped shipping them and discontinued them. They only have the 80GB models. My bitch, is that they want me to pay the $100 difference. It's not my problem that Sony discontinued the 40GB. It's not my problem at Sony isn't dropping the price on the 80GB model until September. I bought the warranty, plain and simple. They need to replace it, at no cost to me. I've had to return stereos, tvs, and other shit under warranty before. Typically when this situation happens, with things being discontinued, the consumer gets an upgraded model. That's the cost of doing business for retailers.