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post #1 of 9 (permalink) Old 07-14-2008, 01:38 PM Thread Starter
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HP Tech Support Chat

About to get use online chat with HP to see about getting either a processor or motherboard replaced. Any ever had to chat with them before while representing their company?
Any pointers?

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post #2 of 9 (permalink) Old 07-14-2008, 01:53 PM
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Whatever they ask you, you've done it already.

think about the part you are needing replaced, and make sure it's "dead" to them.

Also, ont thing that always works for me. "I've replaced the part with one out of an identical system, as we have spares in our depot. So I know this the part that was bad"

You're only as strong as you allow yourself to be...

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post #3 of 9 (permalink) Old 07-14-2008, 02:12 PM Thread Starter
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Quote:
Originally Posted by The Big Matt
Whatever they ask you, you've done it already.

think about the part you are needing replaced, and make sure it's "dead" to them.

Also, ont thing that always works for me. "I've replaced the part with one out of an identical system, as we have spares in our depot. So I know this the part that was bad"
Yea, that's pretty much what "was done."

It's either a proc or a mobo, and they were wanting to swap power supply. I've already tested all the connectors, and they're giving the juice they should. So "i've swapped a known good and no change" occurred.

It took a couple more messages back and forth, but, i got a proc and mobo out of it. Was surprisingly quick too.

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post #4 of 9 (permalink) Old 07-14-2008, 02:49 PM
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they will probably tell you the unit has water damage and you owe then $750
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post #5 of 9 (permalink) Old 07-14-2008, 09:33 PM Thread Starter
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Quote:
Originally Posted by momo stallion
they will probably tell you the unit has water damage and you owe then $750
story?

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post #6 of 9 (permalink) Old 07-15-2008, 05:20 AM
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Quote:
Originally Posted by Godmagnus
story?

x2. I've never had any beef with them. Little slow getting my shit back to me when it was repaired, but besides that its ok.
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post #7 of 9 (permalink) Old 07-15-2008, 05:24 AM
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post #8 of 9 (permalink) Old 07-15-2008, 06:19 AM
duh...duh....duh
 
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Yeah, phone tech support is fairly simple to fool using the techniques TBM suggested. If it is something quick/easy I'll act like I'm doing it - even though I'm not just to give the impression that they are being useful.

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post #9 of 9 (permalink) Old 07-15-2008, 09:10 AM Thread Starter
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Quote:
Originally Posted by momo stallion
Well, this is a desktop system, and it's still open behind me. If the tech coming out to replace it (because i don't feel like doing it. ) tries to tell me the motherboard was water damaged, he's losing the use of his kneecaps for awhile.

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