think about the part you are needing replaced, and make sure it's "dead" to them.
Also, ont thing that always works for me. "I've replaced the part with one out of an identical system, as we have spares in our depot. So I know this the part that was bad"
Yea, that's pretty much what "was done."
It's either a proc or a mobo, and they were wanting to swap power supply. I've already tested all the connectors, and they're giving the juice they should. So "i've swapped a known good and no change" occurred.
It took a couple more messages back and forth, but, i got a proc and mobo out of it. Was surprisingly quick too.
Yeah, phone tech support is fairly simple to fool using the techniques TBM suggested. If it is something quick/easy I'll act like I'm doing it - even though I'm not just to give the impression that they are being useful.
Well, this is a desktop system, and it's still open behind me. If the tech coming out to replace it (because i don't feel like doing it. ) tries to tell me the motherboard was water damaged, he's losing the use of his kneecaps for awhile.