Do Not Buy From Circuit City!!!!
this is what i sent to some "influential" people. PLEASE dont buy anything from these tools. they wont honor the warranty that they sell.
"I am having problems over a computer that was a gift to me from my mother in law. She bought me a laptop at circuit city to use as my work computer at the police dept. that i was working at. it was purchased in aug of 2007. we had multiple problems with it and it was exchanged in oct of 2007. the computer that they replaced it with is now having problems. she bought the extended "covers everythign including accidental damage" warranty. well the computer went down in march. i have been ran all over to get this thing repaired. i took it to the store and was told to get with the warranty people (city advantage), i call them they tell me to go to compaq since it is still inside the mfg 1 yr warr. i speak to them, they send me a part to fix it with. i install said part and it does not fix the computer. so i have to get back in touch with them and they say i need to send it in. they overnight me a box with a shipping fixture in it. i place the computer with no damage inside the fixture and inside the box. mail it in. several days later i call to confirm that it was recieved, since i hadn't herd anythign from them as they said i would. they inform me that it has external damage "water damage to the keyboard", and tell me i need to pay 750 bucks to get it replaced. keep in mind that they never looked to see what was wrong with it. and more importantly, it didnt have water damage when i sent it in. so now i have the laptop back. i speak with the warranty company again and they tel me that they will not fix the computer because the first time i triedf to make a claim i told them there was no physical damage. I proceed to the store now to try and simply get them to replace it. the store manager (richard keys) at CC here in hurst. gets angry with my mother in law and myself and tells us we need to wait until oct, until the mfg warranty is up and then send it in to the warranty company. i told him that is unacceptable, seeing as it has been out of commission since march already anyways. so i contact the executive offices at circuit city where i spoke to the exec asst by the name of barbara rorlando. she informed me that there is absolutely nothing that they can do in order to replace this item. it was already exchanged once, back in oct. but she is telling me that noone in the company including the president of the company to replace this item. all they offered was to call hp and have them send me a box to ship it back to the warranty people, or refund the cost of the warranty. I am still without a computer. meanwhile she keeps asking me why i waited since march to get this fixed. i have been working on it SINCE march. please give me a call back or an email. this store has a terrible repuation and they are not honoring the warranty that they are selling which was 280 bucks."
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