Originally Posted by Nasty Nate
can't stand dell. I can't stand dealing with their credit dept or collections. They didn't send me my first bill and so when I got the 0% interest and didn't have the first bill I called and they were like you already missed a payment so we are charging you interest. anytime you want to talk to a supervisor they are on break. The outsourcing to India made me anti dell for life.
A friend of mine with a small business got into a similar situation with dell and their financial people. It was their mistake and they expected him to pay for it. I believe they had to reach for a lawyer to get it cleared up.
I have a dell latitude that frankly has been a piece of crap. I've replaced the lcd, motherboard (2x), keyboard (3x), cpu fan, one of the OEM memory modules, and the battery. Right now the "dimm b" slot is bad on the motherboard, and the lcd is starting to flicker. Death is near yet again. I make my living on this thing and it's cost me a chunk of money in downtime.
Support is horrible as has been mentioned before. It is an ordeal to get support but if you want to order replacement parts it is even worse. I was transferred at least 7 times before I got someone that could order me a replacement keyboard. The accents, script readers, and demographic gathering during support calls
are frustrating and irritating.
Dell's laptop prices are high. Go price one and then check your local best buy.
Their desktop prices seem in line with what I see here and there. I prefer to build my own desktop systems so that I can put in what I want.
A customer of mine bought and pressed into service a huge quantity of dell desktops over a period of time and there weren't too many problems - mainly bad video cards and hard drives.
I'd say dell is fine for a desktop system, but you might be able to do better on a laptop.