Norton won't connect to the internet for "live update"... - DFWstangs Forums
 
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post #1 of 13 (permalink) Old 05-08-2004, 12:16 PM Thread Starter
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Norton won't connect to the internet for "live update"...

i have dsl, and i connect fine, via internet explorer, but norton says that it can't connect. i've gone through just about every option for connection that i can, and it's not doing anything. i have verizon dsl, btw. also, i did some searching and apparently there are some problems with linksys routers, but my computer is connected directly to the dsl fujitsu modem... does anyone have any suggestions?

thanks,

brad
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post #2 of 13 (permalink) Old 05-08-2004, 12:23 PM
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I've had grief from norton before and I ended up uninstalling and reinstalling. Besides doing that can "renew" that 1 year subscription you paid for

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post #3 of 13 (permalink) Old 05-08-2004, 12:34 PM Thread Starter
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Quote:
Originally posted by Stang2be
I've had grief from norton before and I ended up uninstalling and reinstalling. Besides doing that can "renew" that 1 year subscription you paid for
i think that their website must be down. i clicked on "help", and it went to www.symantec.com, which is down for me, and the update goes to liveupdate.symantecliveupdate.com, which is also down for me. maybe they're just having issues. see if those sites work for you.

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post #4 of 13 (permalink) Old 05-08-2004, 01:11 PM
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Mine LiveUpdate is working Brad.
I have Verizon DSL as well.

I did have a problem updating the first time I installed it but since then it's been fine.

No chance your firewall is the culprit is it?
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post #5 of 13 (permalink) Old 05-08-2004, 02:00 PM Thread Starter
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Quote:
Originally posted by Hollywood
Mine LiveUpdate is working Brad.
I have Verizon DSL as well.

I did have a problem updating the first time I installed it but since then it's been fine.

No chance your firewall is the culprit is it?
no, i shutdown zone alarm, and it still wouldn't work.
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post #6 of 13 (permalink) Old 05-08-2004, 08:33 PM
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Quote:
Originally posted by STANGGT40
no, i shutdown zone alarm, and it still wouldn't work.
Zone Alarm is a bitch dude...just because you shut it down doesnt mean that the necessary port is open. I had this problem also...but only once in a while - restart and ditch zone alarm before it gets a chance to load and you should be fine.
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post #7 of 13 (permalink) Old 05-09-2004, 02:53 AM
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Originally posted by Brandon-K
Zone Alarm is a bitch dude...just because you shut it down doesnt mean that the necessary port is open. I had this problem also...but only once in a while - restart and ditch zone alarm before it gets a chance to load and you should be fine.
I've had this problem with zone alarm. At one point, it kept me from getting on the internet period. I had to re-install it and since then, i've been ok.

That could be your problem Brad.
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post #8 of 13 (permalink) Old 05-09-2004, 01:41 PM
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Quote:
Originally posted by Hollywood
I've had this problem with zone alarm. At one point, it kept me from getting on the internet period. I had to re-install it and since then, i've been ok.

That could be your problem Brad.
Zone Alarm sucks period.

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post #9 of 13 (permalink) Old 05-09-2004, 02:19 PM Thread Starter
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i uninstalled zone alarm and restarted....still nothing...

brad
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post #10 of 13 (permalink) Old 05-09-2004, 04:23 PM
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Brad, you likely have a GAOBOT virus or variant that blocks AV update sites.

Check your Hosts file and see if it has all the websites redirected to 127.0.0.1

Check http://vil.nai.com/vil/content/v_101100.htm at the bottom is removal instructions.
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post #11 of 13 (permalink) Old 05-10-2004, 08:20 AM
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Quote:
Originally posted by Hunt4m3x
Zone Alarm sucks period.
amen.

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post #12 of 13 (permalink) Old 05-10-2004, 09:50 AM Thread Starter
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Quote:
Originally posted by Jedi
Brad, you likely have a GAOBOT virus or variant that blocks AV update sites.

Check your Hosts file and see if it has all the websites redirected to 127.0.0.1

Check http://vil.nai.com/vil/content/v_101100.htm at the bottom is removal instructions.
i ran that stinger scan, and it found some w32 bug...i don't remember which one. anyway, it's gone, now, and everything works great! thanks!

brad
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post #13 of 13 (permalink) Old 05-10-2004, 10:50 AM
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Glad it worked out for ya
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