When I try to install ANY game I get this - DFWstangs Forums
 
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post #1 of 15 (permalink) Old 01-28-2004, 08:51 AM Thread Starter
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When I try to install ANY game I get this

An installation support file could not be installed.

Catastrophic failure.


This goes with every game I install. When I try to play a game I already have, it locks up during loading
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post #2 of 15 (permalink) Old 01-28-2004, 09:06 AM
 
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any game??? how about regulay prgrams... and snap pic of the error and post it up.
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post #3 of 15 (permalink) Old 01-28-2004, 10:20 AM Thread Starter
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Quote:
Originally posted by trey85stang
any game??? how about regulay prgrams... and snap pic of the error and post it up.
Well, I can play DeltaForce: BHD just fine. As I can my RTS.

I cant load BF 1942 or Medal of Honor:AA

let me get a screen shot for ya
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post #4 of 15 (permalink) Old 01-28-2004, 10:22 AM Thread Starter
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post #5 of 15 (permalink) Old 01-28-2004, 10:39 AM
 
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I found something on the error.. since you say it is on two diffrent games same message... try these steps

Quote:
"This is due to the cd-rom speed dipping below acceptable reading levels for
the Install Shield software to read accurately.

First, check to see if there are any scratches, fingerprints, or marks of
any kind on the disk surface. Something even as small as a piece of hair or
a very light scratch can cause this error. If you find any fingerprints or
debris try cleaning the CD with a soft cotton cloth.

If you do not find any scratches, fingerprints, or marks of any kind on your
CD, try renaming the InstallShield folder, located in C:\Program
Files\Common Files\InstallShield, to InstallShieldOld. To do this, follow
the steps below:

Double-Click My Computer
Double-Click the "C" Drive
Double-Click "Program Files"
Double-Click "Common Files"
Right-click on the "Installsheild" folder and choose "rename"
In the hilighted section type "Installsheildold"
Start the installation again to reinstall the InstallShield components with
the newest version.

If the above does not work, try the following CD Troubleshooting steps:

For Windows XP:

First, make sure that you are logged in as the Administrator (for Windows XP
Professional) or Owner (for Windows XP Home). This will usually be the first
account that was created once Windows XP was fully installed. If you are not
certain, contact the manufacturer of your PC for assistance in finding your
Administrator/Owner account.

Next, make sure that all background tasks are closed before running the
game. To do this;

Hold the Ctrl and Alt keys down at the same time and hit the Del key once.
This will in turn bring up a window called "Task Manager". You will then see
5 tabs; Applications, Processes, Performance, networking, and Users. Select
the Processes tab; this will list all current programs that are running.
Close all programs that have your login ID next to them. Your user ID is
listed in the second column next to the program name. For example here is a
portion of what you should see;

Image Name User Name Session ID

Explorer.exe Owner 01

The Image Name column is the name of the programs currently running. The
User Name column is where you will find your User Name. The best way to
check this is to locate "Explorer" and see what it says under User Name.

Also, do not close any applications that say "System" next to them. Be sure
not to close a program labeled "Explorer" or "Taskmgr" as well. You close
each one of these applications by clicking on each one and hitting the
button "End Process". Note some applications may take multiple times before
closing. Don't worry that you are permanently changing your system
configuration; these applications will return when you restart your system.

If the game still fails to start, try running the installation for the game
using the Program Compatibility Wizard. You can find the wizard program by
clicking on Start - All Programs - Accessories and you will see the shortcut
for Program Compatibility Wizard listed there. Make sure that as you walk
thru the menus that you select the option "I want to use the program in the
CD-ROM drive." which will be the options on the second screen of the wizard.
Once that is selected, select the option "Do not apply compatibility mode"
which will be on the next screen. Be sure to only have checked "Disable
Visual Themes"; do not apply any other graphical settings. If any are
selected be sure to uncheck them before continuing. Continue to follow the
screens until it asks you to test your settings, which will activate the
autoplay menu to install your game.

If that fails to help resolve the issue, try downloading the SafeDisk update
from the following website;
http://www.macrovision.com/solutions/software/fix.php3

If the previous steps did not work, and you have 1500mb of space on your
hard drive, you can copy the entire cd to the hard drive and install the
game from there. Follow these steps...

1. Right-click on your desktop, select New, click Folder, and name the
folder CD Copy.
2. Double-click My Computer, right-click on your cdrom and click open.
3. Press control+A to highlight everything, and then press control+C to copy
everything.
4. Double-click the CD Copy folder, right-click in center of the folder and
click paste.
5. Remove the cd from the cdrom drive.
6. Double-click the CD Copy folder, double-click the setup folder, and then
double-click the setup file (the icon will look like a computer).

After you are finished installing, you can delete the CD Copy folder.

For Windows 95/98/ME:

Try installing the latest version of DCOM for your operating system. Here
are the URL's to download the version for your operating system;

Windows 95: http://www.microsoft.com/com/dcom/dcom95/dcom1_3.asp
Windows 98/ME: http://www.microsoft.com/com/dcom/dcom98/dcom1_3.asp

Also, if you have any virus protection programs like Norton or McAfee,
temporarily disable them by right clicking on the icon in your system tray
in the lower right corner of the desktop and selecting "Disable" or "Exit".
Also be sure to end all background programs before attempting installation.
Do this by hitting Ctrl+Alt+Delete simultaneously and end tasking all
applications except for Explorer and systray.

Also, make sure that the default cdrom drive in windows for playing audio
cd's is the cdrom drive that you installed the game from.
1) Go to "CONTROL PANEL" (click Start - > Settings -> Control Panel)
2) Double-Click "MULTIMEDIA"
3) Click "CD MUSIC" Tab
4) Where is says: "Default CD-ROM drive for playing CD music", choose the
letter of the drive that the game was installed from.

If the previous steps did not work, and you have 1500mb of space on your
hard drive, you can copy the entire cd to the hard drive and install the
game from there. Follow these steps...

1. Right-click on your desktop, select New, click Folder, and name the
folder CD Copy.
2. Double-click My Computer, right-click on your cdrom and click open.
3. Press control+A to highlight everything, and then press control+V to copy
everything.
4. Double-click the CD Copy folder, right-click in center of the folder and
click paste.
5. Remove the cd from the cdrom drive.
6. Double-click the CD Copy folder, double-click the setup folder, and then
double-click the setup file (the icon will look like a computer).

After you are finished installing, you can delete the CD Copy folder.

If after cleaning the CD the error still occurs, or if there are still
scratches you can send the CD in to be replaced.
You can contact our warranty department at (650) 628-1900 to exchange your
disk for a new one. To replace your software you will need a sales receipt
dated within the 90-day warranty period. Electronic Arts warrants its
software to the original purchaser that Electronic Arts' software is free
from defects for a period of 90-days as stated in the manual. If the disk
has been misused, or the 90-day warranty has passed, then a fee will be
assessed to replace the software.

FEES:

Floppy Disk and PC-CD products: $7.50 per CD
GameCube, G.B.Advanced, G.B. Color,
PlayStation, Playstation 2, & Xbox products: $15.00
Nintendo 64 cartridges: $30.00
All manuals: $5.00
Reference Cards: $3.00


ADDRESS:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94065-9025
Warranty #: (650) 628-1900
Warranty emails; [email protected]

Please send the disk, a brief note describing the defect and a sales receipt
dated within the 90-day warranty. If a fee is applicable, please include a
check or money order for the corresponding amount to replace the disk."
EDIT: added more to the quote... this is from EA support.

Last edited by trey85stang; 01-28-2004 at 10:41 AM.
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post #6 of 15 (permalink) Old 01-28-2004, 11:17 AM Thread Starter
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Thumbs down

This sucks. It's installed before, now it's not. Also, the same game discs install on a different computer here just fine.
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post #7 of 15 (permalink) Old 01-28-2004, 11:32 AM Thread Starter
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I narrowed it down to MOH:AA. It's the only one giving me any kind of trouble
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post #8 of 15 (permalink) Old 01-28-2004, 11:51 AM
 
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even after renaming the installshield folder?
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post #9 of 15 (permalink) Old 01-28-2004, 12:05 PM Thread Starter
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Quote:
Originally posted by trey85stang
even after renaming the installshield folder?
Yeah. I tried that thinking it was going to work and NOPE.

I'm craving MOH on gamespy right now.. DF:BHD just isn't as good online as MOH
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post #10 of 15 (permalink) Old 01-28-2004, 07:35 PM
 
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Quote:
Originally posted by SilverOH3SVT
Yeah. I tried that thinking it was going to work and NOPE.

I'm craving MOH on gamespy right now.. DF:BHD just isn't as good online as MOH
that sucks dood... keep fukn around with it.. maybe you will finger it out...

if you are good.. try getting rid of the games registery keys.. (im guessing that you have had it installed before and removed it possibly??)
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post #11 of 15 (permalink) Old 01-28-2004, 11:07 PM Thread Starter
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Quote:
Originally posted by trey85stang
that sucks dood... keep fukn around with it.. maybe you will finger it out...

if you are good.. try getting rid of the games registery keys.. (im guessing that you have had it installed before and removed it possibly??)
Yes, I tried to uninstall it, I don't even remember why now.

Now I can't install it The last time I fucked around with the registry, I had to reformat my C drive
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post #12 of 15 (permalink) Old 01-29-2004, 12:36 PM
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haven't read the hole post but have you tried installing it from the hdd instead of off the cd? copy the cd to you hdd and install it from there. if that dosen't work do you have a burning program? if so instead of copying the cd most have a selection to do a iso, try it as a iso, i do have iso drive mapping programs if that helps.
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post #13 of 15 (permalink) Old 01-29-2004, 06:51 PM Thread Starter
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Quote:
Originally posted by gilligan
haven't read the hole post but have you tried installing it from the hdd instead of off the cd? copy the cd to you hdd and install it from there. if that dosen't work do you have a burning program? if so instead of copying the cd most have a selection to do a iso, try it as a iso, i do have iso drive mapping programs if that helps.
No, it won't because the cd is encrypted.
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post #14 of 15 (permalink) Old 01-30-2004, 10:41 AM
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ok get nero. copy the disk and a iso and get dameware to map the iso and install it kinda simple. i know it iwll work how cares about the cd encription is will keep it when you turn it into a iso.
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post #15 of 15 (permalink) Old 01-30-2004, 03:32 PM
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Alcohol 120% makes 1:1 copies even the encryped shite........

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