I've supported a bunch of "idiots" over the years. I can try to confirm this here in a second. I did solve this possible problem by 90% of my users now have no floppy drives and they have no access to their cdrom drives.
2007 Taurus SEL - daily driver
1974 El Camino SS - 400sb
No there isn't a disk in the floppy
but every where I read about this problem it states that I was trying to upgrade from 98-2000-Me to XP..
Well I already have XP on this comp.. I have never had any problems..I am really stumped..