looking for work more than 5 years experience - DFWstangs Forums
 
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post #1 of 3 (permalink) Old 12-03-2009, 08:04 PM Thread Starter
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Join Date: Dec 2008
Location: Dtown.
Posts: 466
csr looking for work more than 5 years experience

So I got let go do to economy this is my resume

ERICK C
469 274 72 22
SKILLS:

MS Office (Excel, Power Point, Word)
Languages: fluently reads and writes English and Spanish, bilingual in English and Spanish
Fully committed to providing the highest possible standards of customer service and support
Team leader with a proven ability to motivate, and evaluate customer service representatives
People oriented; enjoy working directly with customers and the general public
Self-starter; can be depended on to complete a task under minimal supervision
Understands and appreciates the importance of a job well done
Mechanically inclined: electrical, mechanical, plumbing, and automotive


PROFESSIONAL EXPERIENCE:

City of dallas-code enforcement, dallas parking and safe light.
11/2007-12/2009
Customer service representative

DId quality assurance when batches of thousands of dallas parking tickets arrive and made sure that they were process correctly in the system.

Was in charge of taking calls for the city directing citizen's how to make payments,dispute the tickets or if they sold the car they could fax us the dispute and we would make the decision to change tickets over or send it to adjudication and have the hearing officers make the decision to have ticket change over or dismiss at city hall, I use various softwares, etims,batch entry, and when parking tickets were wrong I had to put them on excel page and save their for future use more like filing, also did what we called deconons it was disputes send by the customer that said that the car had been sold.

Also did Safe light dallas, took calls for people that ran red lights in the city of dallas and directed them on how to dispute and pay more like a parking tickets using almost the same softwares also directed them were to online so that they can see a video of them running the light.

Alliance Data Systems 02/2007 - 09/2007
Customer Service Representative

Identified and made recommendation for process improvements
Credit and collection certify
Oversaw the implementation of organizational policies and procedures
Motivated employees to achieve personal goals and to consistently meet expected quotas
Built a teamwork environment that encouraged hard work and collaboration
Ensured work flow efficiencies, customer service excellence, and quality assurance

Lowes Home Improvement 10/2006 - 01/2007
Customer Service Representative

Perform sales at project desk
Resolve issues involving account discrepancies, product delivery and cost allocation
Planned, developed and implemented cost-effective shipping procedures
Train and motivate personnel in areas of customer service, and display merchandising
Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease
Cultivate strong customer relations and client loyalty as a result of dedicated customer service
Establish rapport with shipping carriers to ensure safe, cost effective transport of orders


EDUCATION:

High School GED

Im back

Last edited by darkcoupe; 12-03-2009 at 08:09 PM.
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post #2 of 3 (permalink) Old 12-03-2009, 09:55 PM
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Join Date: Oct 2003
Location: Watauga
Posts: 5,408
We need sales people at Hiley Mazda in south Arlington if you're interested.
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post #3 of 3 (permalink) Old 12-04-2009, 08:14 AM
Lifer
 
Ylw 98~~SNAKE~~'s Avatar
 
Join Date: Sep 2000
Location: DFW
Posts: 13,083
this economy kicks ass!!!

98 Brokra
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