Customer Loyalty/Sales opening - DFWstangs Forums
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post #1 of 1 (permalink) Old 11-17-2009, 11:15 AM Thread Starter
wesman's Avatar
Join Date: Aug 2002
Location: Cedar Hill,Tx
Posts: 2,142
Customer Loyalty/Sales opening

Wife has an opening at work, email her directly - do not PM me as I have no info.

She said the position is all warm leads; calling customers who currently have their service and getting them to renew contracts, calling variable rate customers and getting them to lock in or calling former customers and getting them to come back. Base is usually 28-32K and with commission the agents usually end up around 45-50K as long as they hit goals.

She's scheduling interviews for this week and they want someone to start December 1st.

email resume or questions to [email protected]

Job description:

TITLE: Customer Loyalty Specialist
DEPARTMENT: Customer Loyalty
FLSA: Exempt

The Customer Loyalty Sales Agent will help the company achieve revenue and profit goals through supporting the loyalty, retention, and winback programs. This will include but not limited to on-going analysis, internal and external reporting, marketing presentations, management of customer deal-flow and product development and training thereof. Additionally, the Sales Agent will be required to work from the headquarters in Dallas, TX.

Essential Duties and Responsibilities

 Proactively call sales leads and explain the value of products and services with primary focus in the ability to identify issues, build cases, overcome objections, and close sales opportunities. Responsible for meeting all assigned collections/retentions goals
 Organize meeting all assigned collections/retentions goals. Provide prompt and courteous service to all customers and serve as a single point of contact for their immediate and ongoing needs
 Maintain proficiency in all areas of customer service including billing, retention, and transactions, marketing, and collections
 Provide prompt and courteous service to all customers and serve as a single point of contact for their immediate and ongoing needs
 Responsible for submitting all paperwork completely, accurately, in a timely manner

Job Requirements

 Team player with the a friendly approachable attitude towards working with a variety of people
 Sales background in some field is preferred but not required
 Ability to accurately capture customer details during the sales process
 Understanding of how to qualify and close sales opportunities
 Strong written and communication skills
 Proficiency with MSWord, Excel, Power Point, Outlook and other information technology
 Background in the power or gas industry is preferred but not required
 Strong character and integrity
 Disciplined in their lifestyle and willingness to learn
 Minimum of two years of college required
 Ability to multi-task in a fast paced team environment
 Specific job assignments may require day, evening, weekend or holiday hours.
 Occasional overtime may be required
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