Quality Assurance Specialst - DFWstangs Forums
 
LinkBack Thread Tools Display Modes
post #1 of 2 (permalink) Old 03-08-2006, 11:34 AM Thread Starter
Punk Ass Newbie
 
Join Date: Oct 2005
Posts: 7
Thumbs up Quality Assurance Specialst

Job Opening immediately!

Quality Assurance Specialist
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
REQUIREMENTS:
Two years of call center Quality Assurance experience, preferably in a sales or Customer Service environment.
Excellent oral, written and interpersonal communication skills.
Exceptional listening and analytical skills.
Intermediate level of knowledge/expertise with PC hardware and software (PowerPoint, Word and Excel).
Strong knowledge of customer care processes and techniques.
Demonstrated ability to work well in a team environment.
Dedication to providing exceptional customer service.
Please call or
EMAIL RESUME TO
Johnny Byrd
Corporate Recruiter
[email protected]
(469) 341-1477 Fax (214) 722-1663
John Fossum is offline  
Sponsored Links
Advertisement
 
post #2 of 2 (permalink) Old 03-08-2006, 11:42 AM
American Badass
 
SMOKEY's Avatar
 
Join Date: Jul 2003
Location: Grayson County
Posts: 4,474
PM sent

'90 LX fastback 5.0 White with porno red interior. (SLOW PONY)
Classic Posts
Quote:
Originally Posted by Shaithis
"Still angry? A post like that makes me think you tasted someones dick at some point in your life."
SMOKEY is offline  
Sponsored Links
Advertisement
 
Reply

Bookmarks

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the DFWstangs Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome