Posting this for my wife, she's an accounting and finance recruiter/headhunter but she just got this job in... I think it's in Plano.
TEMP TO HIRE
Entry Level IT Help Desk/Customer Service and Support
Service Desk Agent receives inbound phone calls and e-mails from customers. The Service Desk Agent provides technical assistance in resolving the customer's computer or network problem. The problem is documented into an Incident tracking ticket and either closed or assigned/dispatched to level-2 support by the Service Desk Agent. For new services, the Service Desk Agent will open a Request ticket and assign to the level-2 team for completion.
Requires a minimum of one-year recent experience in a Service Desk/Technical Support role.