Need 1 Customer Service Manager - DFWstangs Forums
 
LinkBack Thread Tools Display Modes
post #1 of 1 (permalink) Old 05-05-2005, 08:14 AM Thread Starter
Time Served
 
Join Date: Apr 2004
Posts: 274
Need 1 Customer Service Manager

ValueOptions, one of the nation’s largest managed behavioral healthcare companies, is seeking an experienced Customer Service Manager to join its Coppell, Texas team.

The qualified candidate will supervises and coordinate customer service department activities. Hire, train and evaluate productivity and service quality of representatives and supervisors/team leads. Provide feedback to ensure and improve customer service. Guide staff in resolving problems for members/providers and internal customers. Develop and implement action plans to improve work flow, resolve service problems, and meet training requirements. Communicate effectively with other departments. Lead, monitor, motivate and evaluate employees in a team setting. Review telephone statistics daily, weekly and monthly. Evaluate employee performance, attendance and job knowledge through observation (especially telephone skills) and give feedback. Review difficult customer service problems and expedite resolution. Guide and educate staff in coverage plan benefits, policy and procedures. Complete and monitor reports. Develop methods to ensure commitments to customers are consistently met or exceeded. Analyze and solve day-to-day business problems with effective solutions while aggressively pursuing departmental and team goals.

The ideal candidate will possess:

•Bachelors degree in related field (psychology, social work, or business) required;
•Two to three years Customer Service experience required;
•HMO or managed care experience preferred;
•One year of supervisory experience preferred.

ValueOptions offers a competitive benefit and compensation package and opportunities for professional and personal growth. Interested candidates should respond in confidence with a resume and cover letter, to include salary history, to:

ValueOptions
Human Resources
Email [email protected]
EOE/AA/M/F/D/V Drug Free Workplace
greencoupesgirl is offline  
Sponsored Links
Advertisement
 
Reply

Bookmarks

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the DFWstangs Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome