Funny collections story - DFWstangs Forums
 
LinkBack Thread Tools Display Modes
post #1 of 9 (permalink) Old 10-04-2003, 09:40 AM Thread Starter
I'm # 209
 
94cobrastang's Avatar
 
Join Date: Jul 2000
Location: here
Posts: 3,562
Funny collections story

If you have ever had to deal with a major corporation's customer service then you will really appreciate this.

My Aunt died this past January. Citi Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00... now was somewhere around $60.00)

I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections..."

CitiBank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or report her to the credit bureau ...maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .....?"

Me: "Did you just get what I was telling you.... the part about her being dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!"

(Supervisor gets on the phone)

Me: ''I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given... )

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given )

( After they get the fax. )

CitiBank: "Our system just isn't setup for death..."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Me: "'Would you like her new billing address?"

CitiBank: "That might help."

Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet
94cobrastang is offline  
Sponsored Links
Advertisement
 
post #2 of 9 (permalink) Old 10-04-2003, 09:49 AM
Foxbody King
 
whiteboy's Avatar
 
Join Date: Oct 2000
Posts: 16,462
LOL DUMB ASS PEOPLE

2003 cobra DSG
whiteboy is offline  
post #3 of 9 (permalink) Old 10-04-2003, 09:54 AM
Lifer
 
Amber's Avatar
 
Join Date: Feb 2002
Posts: 4,416
LMAO!! WTF? Do they just not get it??
Amber is offline  
 
post #4 of 9 (permalink) Old 10-06-2003, 02:30 AM
Thread Kill
 
Join Date: Jun 2001
Location: Irving
Posts: 3,248
That's fucking greatness !
99SVTour is offline  
post #5 of 9 (permalink) Old 10-06-2003, 06:42 AM
Poor Boy Racing
 
juiced86stang's Avatar
 
Join Date: Dec 2001
Location: Plano,TX
Posts: 2,770
LAMO!! Damn I hate credit card companies!!!

92 Mustang GT.....a few things in the works.
juiced86stang is offline  
post #6 of 9 (permalink) Old 10-07-2003, 01:22 AM
gotta love hotties
 
vanride69's Avatar
 
Join Date: Apr 2003
Posts: 1,093
too familiar of a situation for me, except the death part of course. stupid ass credit card companies dont understand anything.
vanride69 is offline  
post #7 of 9 (permalink) Old 10-07-2003, 10:05 PM
 
Join Date: Jan 2002
Posts: 605
lol

thats funny, sorry to hear about your aunt
Keller is offline  
post #8 of 9 (permalink) Old 10-07-2003, 10:09 PM
Man, fuck yo kids!
 
molotov cocktail's Avatar
 
Join Date: Mar 2003
Location: El Pinche Irving
Posts: 2,921
HAHAHAHAHA!!!! that shit is funny!!! I work there!!!!! it was not me though... fukin idiots!!!!!hahahaha

"This is paradise, I'm tellin' ya. This website like a great big pussy jus' waitin' to get fucked."

- Antonio Montana

A musclecar, by definition, is a powerful and sporty vehicle that must be able to spin its tires at will. The Firebird Trans Am is capable of laying down twin black streaks of rubber several hundred feet long. We wanted to be sure it could, so we did it a half dozen times in the name of automotive science.
- Motor Trend
molotov cocktail is offline  
post #9 of 9 (permalink) Old 10-10-2003, 03:33 PM
At least it sounds fast
 
TrueBlueGT's Avatar
 
Join Date: Jun 2003
Location: In hiding again
Posts: 4,752
That was funny as hell
TrueBlueGT is offline  
Sponsored Links
Advertisement
 
Reply

Bookmarks

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the DFWstangs Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome