My original DVR box harddrive died so i called them and they say there gonna send me another.
1st replacement - wrong box, non hd,i call them back, they confirm it was the wrong box and will send me another.
2nd replacement - its the same exact box they sent me last time, i call them back, bitch, they plan to send me another replacement and confirm again it was the wrong box...
3rd replacement - its finally an HD-DVR ... but they forgot to send me a sticker to send back the 2nd replacement they shipped me ..
oh and to find out this DVR only records 1 tv channel at a time instead of recording 2... WTF
Its been two weeks and they still havent sent me the sticker to send back the 2nd box, i'm gonna call today to tell them they sent me the 3rd wrong DVR.