Will have to be sent to either service center east or west. The only ones capable on their head units. I used to work for Kenwood. If its relatively simple, you can take it over to Omicron. They are the Kenwood authorized repair center. They are in Carrollton. I dont have # handy. Call information. Ask for Kevin when you call, hes the owner. Just say Dennis at Thunder Audio said to call and see if theyll look at instead of shipping off.