What the hell is going on with my AOL?

[SSMAN]

They have locked me down twice due to excessive email.(spamming) I also think someone is getting my passwords to access the internet. I tried to get on the internet and it said my daughter was signed on. She is 13 and was having lunch at school about that time. This has happened randomly several times at different times. I deleted her sign on name off the computer and I got locked down again (second time). So I went and purchased Norton 2003 antivirus, installed it and no viruses were found. What the hell could be going on? Heeeeeeeellllllllp!:confused:

[85MMTangerine]

that happened to a friend of mine too. There are viruses that don't have to be on your machine to spam from your email address. If someone who has your address in their address book has the virus, it will spam using your email address and AOL will lock you out. Call their tech support line and report the problem. Don't know what they will do, but you might have to get a new member ID. I used to use aol, but switched to netzero and have liked it much better. Good luck

[AbecX]

Did you make sure you upgraded to the latest virus def's?

[SSMAN]

Originally posted by AbecX
Did you make sure you upgraded to the latest virus def's?


I loaded the 2003 and went to live update and downloaded one there as well. Is that what your referring to?

[AbecX]

Originally posted by BBRANJEN
I loaded the 2003 and went to live update and downloaded one there as well. Is that what your referring to?
Yeah, thats what I was referring to. See if this works for you, it sounds like you have the klez virus, although I figured your scanner would find it.


http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html

Some variants of this worm use a technique known as "spoofing." If so, the worm
randomly selects an address that it finds on an infected computer. It uses this address
as the "From" address that it uses when it performs its mass-mailing routine. Numerous
cases have been reported in which users of uninfected computers received complaints
that they sent an infected message to someone else.
For example, Linda Anderson is using a computer that is infected with
W32.Klez.E@mm; Linda is not using an antivirus program or does not have current
virus definitions. When W32.Klez.gen@mm performs its emailing routine, it finds the
email address of Harold Logan. It inserts Harold's email address into the "From" portion
of an infected message that it then sends to Janet Bishop. Janet then contacts Harold
and complains that he sent her an infected message, but when Harold scans his
computer, Norton AntiVirus does not find anything--as would be expected--because his
computer is not infected.
If you are using a current version of Norton AntiVirus and you have the most recent
virus definitions, and a full system scan with Norton AntiVirus set to scan all files does
not find anything, you can be confident that your computer is not infected with this
worm.

[SSMAN]

Originally posted by AbecX
Yeah, thats what I was referring to. See if this works for you, it sounds like you have the klez virus, although I figured your scanner would find it.


http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html

Some variants of this worm use a technique known as "spoofing." If so, the worm
randomly selects an address that it finds on an infected computer. It uses this address
as the "From" address that it uses when it performs its mass-mailing routine. Numerous
cases have been reported in which users of uninfected computers received complaints
that they sent an infected message to someone else.
For example, Linda Anderson is using a computer that is infected with
W32.Klez.E@mm; Linda is not using an antivirus program or does not have current
virus definitions. When W32.Klez.gen@mm performs its emailing routine, it finds the
email address of Harold Logan. It inserts Harold's email address into the "From" portion
of an infected message that it then sends to Janet Bishop. Janet then contacts Harold
and complains that he sent her an infected message, but when Harold scans his
computer, Norton AntiVirus does not find anything--as would be expected--because his
computer is not infected.
If you are using a current version of Norton AntiVirus and you have the most recent
virus definitions, and a full system scan with Norton AntiVirus set to scan all files does
not find anything, you can be confident that your computer is not infected with this
worm.




Thanks for the info. My computer had a little glitch when I was loading the Norton. My active desk top went into saftey mode. I am thinking of removing the norton and re installing it. Would this be a good idea?

[AbecX]

Originally posted by BBRANJEN
Would this be a good idea?
Wouldnt hurt anything. Why do you have active desktiop on? That thing slows the computer down big time. I'd just turn it off.

[SSMAN]

Originally posted by AbecX
Wouldnt hurt anything. Why do you have active desktiop on? That thing slows the computer down big time. I'd just turn it off.


I appreciate your help Abecx. Thanks.

[The Punisher]

AOL is evil!:D

[92lxstang]

I had that happen to me once. I wasn't even on the computer when the hundreds of emails were sent out. AOL locked the account and would not let that screen name to ever have access again. The other accounts were reactivated though.

[DarkWolf]

Originally posted by AbecX
Wouldnt hurt anything. Why do you have active desktiop on? That thing slows the computer down big time. I'd just turn it off.

I second that notion.

Also, Symantec also that Klez removal tool, both on the site, and on the AV 2003 cd. Might try running that from safe mode, or a dos prompt if it'll run from dos.