PDA

View Full Version : HP Tech Support Chat

Magnus
07-14-2008, 02:38 PM
About to get use online chat with HP to see about getting either a processor or motherboard replaced. Any ever had to chat with them before while representing their company?
Any pointers?
The Big Matt
07-14-2008, 02:53 PM
Whatever they ask you, you've done it already.

think about the part you are needing replaced, and make sure it's "dead" to them.

Also, ont thing that always works for me. "I've replaced the part with one out of an identical system, as we have spares in our depot. So I know this the part that was bad"
Magnus
07-14-2008, 03:12 PM
[QUOTE=The Big Matt]Whatever they ask you, you've done it already.

think about the part you are needing replaced, and make sure it's "dead" to them.

Also, ont thing that always works for me. "I've replaced the part with one out of an identical system, as we have spares in our depot. So I know this the part that was bad"[/QUOTE]
Yea, that's pretty much what "was done."

It's either a proc or a mobo, and they were wanting to swap power supply. I've already tested all the connectors, and they're giving the juice they should. So "i've swapped a known good and no change" occurred.

It took a couple more messages back and forth, but, i got a proc and mobo out of it. Was surprisingly quick too.
momo stallion
07-14-2008, 03:49 PM
they will probably tell you the unit has water damage and you owe then $750
Magnus
07-14-2008, 10:33 PM
[QUOTE=momo stallion]they will probably tell you the unit has water damage and you owe then $750[/QUOTE]
story?
Red Shadow
07-15-2008, 06:20 AM
[QUOTE=Godmagnus]story?[/QUOTE]


x2. I've never had any beef with them. Little slow getting my shit back to me when it was repaired, but besides that its ok.
momo stallion
07-15-2008, 06:24 AM
http://www.dfwstangs.net/forums/showthread.php?t=362653
ceyko
07-15-2008, 07:19 AM
Yeah, phone tech support is fairly simple to fool using the techniques TBM suggested. If it is something quick/easy I'll act like I'm doing it - even though I'm not just to give the impression that they are being useful.
Magnus
07-15-2008, 10:10 AM
[QUOTE=momo stallion]http://www.dfwstangs.net/forums/showthread.php?t=362653[/QUOTE]
Well, this is a desktop system, and it's still open behind me. If the tech coming out to replace it (because i don't feel like doing it. :) ) tries to tell me the motherboard was water damaged, he's losing the use of his kneecaps for awhile.