DELL soooo sux!

[MustangVilla]

Raid Drive 0 went out on 4/14/2008 and I called tech (got the next business day in-house repari warranty) and they said no problem. Read the error code and they set up the delivery of two hard drives (Raid Drive 1 is limping). Cool.

Get a call from the tech Wednesday and he says when can he come out. I tell him Thursday after four or Friday at ten. He said he will do Thursday or he will call me and do the Friday thang.

Doesn't show Thursday and will not answer his phone. I take Friday off and he still doesn't show.

I call tech and they say that they apologize. I say I don't want to hear an apology I want my hard drives before the second one fries. I spend an hour on the phone with the idiots. Finally they tell me I will get a call back today (Friday) and tomorrow they will be installed.

I just got an email from them that says they are sorry for all my troubles, but I haven't been answering my phone so it is my fault. Bullshit! It is my cell phone and I carry it everywhere! The email goes on to say that the call back has been set up for Monday and the drives will be installed next week.

I can't make this shit up. What the hell use is the next-business day in-home warranty that I paid for? I got an email on that too. "It depends on the parts being in stock and a tech being available." Hard drives are not stock items? The tech called me the day after the service was set up. What the @^%$&^%(?

I would post the online chat here, but it is rather lenghty after an hour or so chatting with Jose who types with an Indian accent.

DELL sux big ones. It is no wonder they are losing market share.

[Rreemo]

My company quit using them for a while after a couple laptops almost burned our employees houses to the ground....but they eventually came back with their mouth on the cock, and we started buying from them again. I still avoid it all cost in my group....they still suck!

[Magnus]

It's not Dell that sucks, it's the service provider that's dropping the ball.
Call Dell, bitch about it up to a managerial level, and service provider will get slapped for it.
Do it enough, and coverage will change in the area.

[92Notch]

What ever man Dell is awesome! x2 on its not Dell that is screwing you over its joe blow who works for a out sourced repair company and you need to talk to Dell about it so they can do something about it. Oh and I have the 24/7 in-home repair on my laptop :D

[Effigy]

Thats their service provider, and im sure theyll try and make it up to you.

Not that im trying to be biased but I've worked for dell and worked with Dell servers for over 7 years without a single problem. over 6000 servers at my last job, little over a 1000 at this one, so of course I got excellent support! ;)
Always did hardware swaps myself though and most often had parts within 2 hours...
Not to mention I have 4 in my house at the moment.


Some locations just have real shitty service providers. Dell has to contract those out, they can't have real Dell techs everywhere!


PS just get the drives yourself, its an easy swap and Id rather not have some horrible 3rd party tech break my system anymore than it already is.

[Magnus]

Escalate the issue with customer care, see about getting a refund. When you complain and bitch enough, you'll get something free. :)

[MustangVilla]

It was 'em DELL taterheads that was saying the harddrives were not in stock. I bithced enough I got the tech out here at 9:30 but they did not send him imaged hard drives. So he has to come back tomorrow. This computor has had a new sound card, new speakers, two new mother boards and now two hard drives.

Jerks on the tech support sight have no clue of what they are talking about in my opinion.

[mikeb]

So the motherboard fried on my old dell latitude laptop. It was the 2nd one, but now out of warranty. Called dell, that'll be $695 for a refurb motherboard. Yeah, right. I bought one on ebay for $89 dollars and it worked great. fuck dell.

[92Notch]

[QUOTE=mikeb]So the motherboard fried on my old dell latitude laptop. It was the 2nd one, but now out of warranty. Called dell, that'll be $695 for a refurb motherboard. Yeah, right. I bought one on ebay for $89 dollars and it worked great. fuck dell.[/QUOTE]
thats like saying fuck ford for charging 200 for a rebuilt starter and picked up a used one on ebay for 50 :rolleyes: you are a fucking genius

[n737nc]

Was it BancTec?

[MustangVilla]

Well an old cracker from Ennis shows up last night around 9:30 and DELL shipped the wrong hard drives (should be imaged drives). So the old cracker screws around until about 10:30 and finally leaves with the hard drives sitting on my desk. Said he would be back in the morning, but somehow I feel this is not going to happen.

Crap. Now DELL is saying it will be Wednesday of next week. Glad I got a back up machine for email and web access, but I feel like I am in the 90s! :(

[mikeb]

[QUOTE=92Notch]thats like saying fuck ford for charging 200 for a rebuilt starter and picked up a used one on ebay for 50 :rolleyes: you are a fucking genius[/QUOTE]

So exactly what would you have done in that circumstance when using that laptop to make a living and having limited funds :confused:

[66Deuce]

Have had several Dell products. Only had 1 problem recently when a Caps Lock key snapped off my laptop and wouldn't go back on. Called them and they overnighted an entire replacement keyboard. Fixed.

[tay_fu]

They all suck! Ive bought DELL computers ,then i wipeout all there software and everything works great .

[92Notch]

[QUOTE=mikeb]So exactly what would you have done in that circumstance when using that laptop to make a living and having limited funds :confused:[/QUOTE]
bought the cheap one, but that doesnt mean fuck dell for charging what the mother board is worth.

[Brandon-K]

[QUOTE=92Notch]bought the cheap one, but that doesnt mean fuck dell for charging what the mother board is worth.[/QUOTE]

I think it does mean fuck dell because he specifically said "fuck dell". You work there or something fanboy?

[mikeb]

[QUOTE=92Notch]bought the cheap one, but that doesnt mean fuck dell for charging what the mother board is worth.[/QUOTE]

You see, that is where our opinions diverge. Dell was charging almost $700 for a mobo when an entirely new laptop was just over $1k. So I believe that dell was selling their mobo for far MORE than what it was worth.

That laptop was delivered to me with a DOA motherboard. As I said i've replaced 3 mobos, a display, 3-4 keyboards, several fans, the battery, the power supply, and for Gods sake the bottom piece of the case when the battery latch came apart. I used that laptop to do contract programming on an hourly basis, and every time it was down it cost me hundreds of dollars a day. One time I made a trip to work on a job in another state, found that the laptop was dead, and had to come back home since I could not work. I wasted time and travel expenses on that trip. Dell's shitty laptop cost me thousands of dollars in lost income. So fuck dell.

My HP pavilion laptop has been rock steady now for over two years, no issues whatsover with it. I'll never buy another dell.

[Hunt4m3x]

[QUOTE=Godmagnus]It's not Dell that sucks, it's the service provider that's dropping the ball.
Call Dell, bitch about it up to a managerial level, and service provider will get slapped for it.
Do it enough, and coverage will change in the area.[/QUOTE]


Exactly! Their provider sucks. Email them and let them know that !

[Thats M Life]

[QUOTE=tay_fu]They all suck! Ive bought DELL computers ,then i wipeout all there software and everything works great .[/QUOTE]

Lol..thats what you gotta do. Take the DELL out and it works like a normal laptop :D

[MustangVilla]

[quote=DELL] Thank you for submitting this via the Outstanding issues Web escalations form. Your issue has reached the REC (Resolution Expert Center) Web escalations hardware support queue. The REC handles Dell customer escalations and is at the highest level of support offered. If this issue is deemed inside the scope of standard support, I will be handling it until we arrive at a solution to the issue. Issues are addressed via email support. I apologize for any inconvenience and will work with you to obtain a resolution as quickly as possible. [/quote]

Well I just got this email from DELL. Not sure what it means, but it sound important. I am being handled by REC now.

Here is something funny. The tech last night said my drives could be stored and he couldn't copy the information over. He said for $100 he knew a company that would look at them and if the information could be restored it would only cost me $500 to $1,500. I was born at night...but it wasn't last night. He went on to say that DELL only paid him for installing the drives and not insuring that they worked. "I just slap them in and leave." However, when I didn't buy into his scheme, he left. What kind of fools does DELL hire to be these techs. And yes, I sent REC a dialouge of my conversation with the Tech. I think they don't want me calling though.

I put the drives in after he left and the computer went blue screened and said bascially, "You are Fucked!"

So now I have to wait some more. I have had two sound boards go bad, two sets of speakers, the power supply and a mother board on this machine and now the hard drives. However, the keyboard has taken a lickin' and keeps on typing...though the mouse did fry. :)

[Magnus]

Sounds like you had a Raid 1 setup.
if two drives were sent out, why not just slap in the first replacement, allow the raid utility to rebuild onto the new drive, then take out the second old drive.
Replace it with the second replacement drive, then allow the raid utility to rebuild again. . ??
voila, replacement drives, maintaining your image.

Or was your setup a raid0?

[Hunt4m3x]

[QUOTE=Godmagnus]Sounds like you had a Raid 1 setup.
if two drives were sent out, why not just slap in the first replacement, allow the raid utility to rebuild onto the new drive, then take out the second old drive.
Replace it with the second replacement drive, then allow the raid utility to rebuild again. . ??
voila, replacement drives, maintaining your image.

Or was your setup a raid0?[/QUOTE]


yup! if raid 0.

ruh rohs!

[MustangVilla]

[QUOTE=Godmagnus]Sounds like you had a Raid 1 setup.
if two drives were sent out, why not just slap in the first replacement, allow the raid utility to rebuild onto the new drive, then take out the second old drive.
Replace it with the second replacement drive, then allow the raid utility to rebuild again. . ??
voila, replacement drives, maintaining your image.

Or was your setup a raid0?[/QUOTE]

It was a "stripe" setup...which is a raid0 i believe

[Magnus]

Data recovery isn't going to happen.
Slap in the two drives, and get started on a reinstall. The time it's taken to post some of this, you could have it up and going with not only no problems, but no additional software you don't need.

[MustangVilla]

[QUOTE=Godmagnus]Data recovery isn't going to happen.
Slap in the two drives, and get started on a reinstall. The time it's taken to post some of this, you could have it up and going with not only no problems, but no additional software you don't need.[/QUOTE]

What makes you think I haven't tried that? Done did it and it keeps blue screening. I was up until 2am last night with this stupid thing and started again this morning. I have tried every trick in the book. It doesn't like these new drives for some reason. Hell, for all I know the tech kept the new drives and brought me bad one. Even tried doing a single drive setup.

You're about as helpful as the teats on a boar hog.

[Hunt4m3x]

Nerd Fight!

[Mr Majestyk]

It's more like them dick-slapping each other

[Magnus]

[QUOTE=MustangVilla]What makes you think I haven't tried that? Done did it and it keeps blue screening. I was up until 2am last night with this stupid thing and started again this morning. I have tried every trick in the book. It doesn't like these new drives for some reason. Hell, for all I know the tech kept the new drives and brought me bad one. Even tried doing a single drive setup.

[/QUOTE]
Please, educate me on "all the tricks in the book" you've tried.

[quote=MustangVilla]
You're about as helpful as the teats on a boar hog.[/quote]

So is the information you've provided about your problem, leaving most of us to simply guess what the problem is.
What's the blue screen?
Do you get it during installation, or after?
Is raid even turned on in bios anymore? SOmetimes the idiots in tech support will have you reset bios to defaults, and on most dell systems, raid booting is not on by default.

[MustangVilla]

[QUOTE=Mr Majestyk]It's more like them dick-slapping each other[/QUOTE]


^^^^^^
expert in dick slapping himself

[Magnus]

[QUOTE=MustangVilla]^^^^^^
expert in dick slapping himself[/QUOTE]
We agree on that!

[MustangVilla]

[QUOTE=Godmagnus]Please, educate me on "all the tricks in the book" you've tried.



So is the information you've provided about your problem, leaving most of us to simply guess what the problem is.
What's the blue screen?
Do you get it during installation, or after?
Is raid even turned on in bios anymore? SOmetimes the idiots in tech support will have you reset bios to defaults, and on most dell systems, raid booting is not on by default.[/QUOTE]

Blue screen = fatal error
During XP installation
Yep, went through setup
Put old drives back in and can at least boot up

[MustangVilla]

Beginning to wonder if motherboard is faulty as well...maybe at raid2 (yes DELL set it up on 2 for some strange reason instead of 1)which is the drive with the error.

[Magnus]

[QUOTE=MustangVilla]Blue screen = fatal error
During XP installation
Yep, went through setup
Put old drives back in and can at least boot up[/QUOTE]
You're going to see a part of the blue screent that looks like this:

Stop: (numbers and letters)

What is that part saying?

With the two replacement drives in, have you gone through the raid utility and set them to a raid 0 already? What size striping did you use, and what was the total size reported by the raid utility? It'll either be ctrl-i or ctrl-n to get into it, depending on if it's an intel, amd, or nvidia board from dell.

[MustangVilla]

Big blue screen full of white letter and numbers. Too much for me to soak it all in. Decided to run in the the limp mode until someone comes out that can actually fix this heya thang!

The blue screen came right near the end of the XP setup screen where it is reading all the drivers and devices and preparing to install. It also blue screens when I try to backup the old drives. I got around this by copying my files (drag and drop) to and external hard drive rather than using the back program (which could never finish before the attack of the blue screen.) I am happy having all my files, pictures, music, videos (no not porn) and stuff saved. I hope I can find all my software that I had installed. I did Aloha Bob transfer off my old comuter a few years back. I have (had) Lotus Suite on it if that is a clue of how old the other computer was!:)

[MustangVilla]

[QUOTE=Godmagnus]
With the two replacement drives in, have you gone through the raid utility and set them to a raid 0 already? What size striping did you use, and what was the total size reported by the raid utility? It'll either be ctrl-i or ctrl-n to get into it, depending on if it's an intel, amd, or nvidia board from dell.[/QUOTE]

I didn't do the raid thing on them, so the answer to these questions are N/A. It is ctrl-i on mine. Had to go back and set the old drives back up.

[Magnus]

[QUOTE=MustangVilla]Big blue screen full of white letter and numbers. Too much for me to soak it all in. Decided to run in the the limp mode until someone comes out that can actually fix this heya thang!

The blue screen came right near the end of the XP setup screen where it is reading all the drivers and devices and preparing to install. It also blue screens when I try to backup the old drives. I got around this by copying my files (drag and drop) to and external hard drive rather than using the back program (which could never finish before the attack of the blue screen.) I am happy having all my files, pictures, music, videos (no not porn) and stuff saved. I hope I can find all my software that I had installed. I did Aloha Bob transfer off my old comuter a few years back. I have (had) Lotus Suite on it if that is a clue of how old the other computer was!:)[/QUOTE]
I know what issue you're dealing with now.
What model dell is it?

[MustangVilla]

[QUOTE=Godmagnus]I know what issue you're dealing with now.
What model dell is it?[/QUOTE]

9100

[MustangVilla]

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[Magnus]

You've either got a setting screwed in bios, or your mce cd was one released before dell had the correct raid driver loaded onto the disc. Have you ever been able to complete a reinstall, while using raid, before te drives went bad?

[MustangVilla]

Never had to do a reinstall before

[Magnus]

[QUOTE=MustangVilla]Never had to do a reinstall before[/QUOTE]
Have you ever had to use the reinstall disc with tech support?
If not, just call them and say you never got it. Chances are, y ou'll get a disc with the required raid drivers, then you'll be fine. Assuming thats the issue.

[MustangVilla]

[QUOTE=Godmagnus]Have you ever had to use the reinstall disc with tech support?[color=Red] nope[/color]
If not, just call them and say you never got it. [color=Red]worth a try[/color] Chances are, y ou'll get a disc with the required raid drivers, then you'll be fine. [color=Red]it would be nice if that were it[/color] Assuming thats the issue.[/QUOTE]


Thanks:)

[Magnus]

[QUOTE=MustangVilla]Thanks:)[/QUOTE]
We had the same problem when the xps700 rolled out. Dumb fucks in pg were imaging the drives at the factory, and they'd work all fine and dandy. When someone would try to install from the cd, the nvidia raid drivers weren't part of it, and the systems would blue screen.

I'd give them a call sometime tomorrow, so the discs get sent out monday, and you should get them tuesday. . . sadly, that'll probably be BEFORE you hear from what ever piece of shit 3rd party service vendor you've been dealing with.

[mikeb]

I forgot about a customer of mine that bought a couple of dell power edge 4100 servers. They would not run netware (but would run NT 4.0 just fine), and burned up network cards about every 90 days or so. Fuck dell.

[MustangVilla]

Just received this from DELL

[quote=DELL]

The contract purchased with this system is directly between you and Qualixserve so there is not much I can do about the onsite technician. However, I will escalate this issue to make sure they are aware of it. I do not believe that Onsite technicians are allowed to solicit on the job.

In the mean time, if you would like to report this incident to Qualixserve directly please call them at 866-856-9899.

As for the drive itself, unfortunately, since your system was configured as a raid 0, all data is lost if one of the hard drives fails. While any inconvenience to our customers is regrettable, as per your sales agreement and service contract, data backups are the responsibility of the end user. Dell does not reimburse for for lost time, lost business, data loss, inconvenience, or incidental expenses.
Please refer to:
http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~ck=lf&~section=012 (http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&%7Eck=lf&%7Esection=012)
For a complete copy of your sales agreement.

And
http://www.dell.com/downloads/global/services/con_hardwareServiceAgreement.pdf
for a copy of the sales agreement.

If you have any questions, please reply to this email without changing the subject line and I will receive it.

Please be advised that we normally archive cases after three business days of inactivity. However, if you do contact us again with respect to this issue, we will be more than happy to reopen the case.

Thank you for contacting Dell
Andrew, UI. 0144130

[/quote]

When I was buying, I never saw the documents hyper-linked in this email. File this under things that are in the small print when you buy from DELL. DELL pretty much says, 'you're on your own buddy.' I was wondering when they would find a way out. Funny this all I have ever asked of them is to repair the hard drives. Never once did I talk about expecting them to be liable for loss of data, business, or whatever. I think this is preemptive.

[Hunt4m3x]

If you want, you can bring it to mesquite and ill help ya out.

[MustangVilla]

Mesquite is a little to far, but thanks for the offer. I might drag it up to work and let the IT geeks up there work on it. I have been looking for an excuse to get VPN put on so I can use my desktop (rather than my notebook) too work from home. "Can y'all put VPN on my desktop...and fix my hard drives while you are at it?" Then I will have to take their ridicule for buying a DELL. Our shop is all IBM.