Dell Customer Service

[92Notch]

I had to call Dell last night when my finger print scanner stopped working and could not find the drivers. I was shocked that I got a person on the phone in less than 5 minutes and it was also an american :eek: They had me install a small program to allow them to connect to my computer. I just sat there and watched as he controlled my mouse and went out and found the updated driver and installed it and I did not have to do anything! It was pretty damn cool and the problem got fixed fast! 2 Thumbs up for Dell XPS customer service!

[Magnus]

[QUOTE=92Notch]I had to call Dell last night when my finger print scanner stopped working and could not find the drivers. I was shocked that I got a person on the phone in less than 5 minutes and it was also an american :eek: They had me install a small program to allow them to connect to my computer. I just sat there and watched as he controlled my mouse and went out and found the updated driver and installed it and I did not have to do anything! It was pretty damn cool and the problem got fixed fast! 2 Thumbs up for Dell XPS customer service![/QUOTE]
That is why you got a person with english as their native language. Sometimes they're canadian though, but just as good.

Most of Dell's current english speaking support for consumer accounts is based in the united states through outsourced companies.

[92Notch]

[QUOTE=Godmagnus]That is why you got a person with english as their native language. Sometimes they're canadian though, but just as good.

Most of Dell's current english speaking support for consumer accounts is based in the united states through outsourced companies.[/QUOTE]
yea a good friend of mine has an insperion (sp) and he says he never gets an american lol XPS FTW!

[ceyko]

Knock on wood...but I've bought 3-4 Dells and have never had to deal with their CS. They do have pretty good forums over there too that are real helpful if needed.

[danthelion]

good thing you didnt get an HP then! :eek:

[92Notch]

[QUOTE=danthelion]good thing you didnt get an HP then! :eek:[/QUOTE]
lol my room mate is talking to hp right now and I am laughing at the arab on the phone :D

[Magnus]

[QUOTE=92Notch]lol my room mate is talking to hp right now and I am laughing at the arab on the phone :D[/QUOTE]
More than likely it's an Indian. :)

[92Notch]

[QUOTE=Godmagnus]More than likely it's an Indian. :)[/QUOTE]
same damn thing :D and my roomie should have asked me to look at his little remote for his laptop. He just sat on the phone for an hour and his battery was in backwards. what a tard!

[danthelion]

[QUOTE=92Notch]lol my room mate is talking to hp right now and I am laughing at the arab on the phone :D[/QUOTE]

hahahaha yeah, their support is TERRIBLE. same with paypal's customer support! im not sure where paypal's is, but HP's is definitely always a person of middle eastern descent!

[92Notch]

[QUOTE=danthelion]hahahaha yeah, their support is TERRIBLE. same with paypal's customer support! im not sure where paypal's is, but HP's is definitely always a person of middle eastern descent![/QUOTE]
whats funny is the guy on the phone never told him to try flipping the battery after he told him it was the battery that came with the computer a month ago! I finally was like let me see the damn thing and I was going to try my battery from my remote and when I removed the cover I noticed that his was backwards from mine :D

[danthelion]

[QUOTE=92Notch]whats funny is the guy on the phone never told him to try flipping the battery after he told him it was the battery that came with the computer a month ago! I finally was like let me see the damn thing and I was going to try my battery from my remote and when I removed the cover I noticed that his was backwards from mine :D[/QUOTE]

hahahah funny how simple problems like that could not be handled by a "professional" customer rep! i bet half of that hour on the phone was trying to figure out what he was saying :D :p

[92Notch]

[QUOTE=danthelion]hahahah funny how simple problems like that could not be handled by a "professional" customer rep! i bet half of that hour on the phone was trying to figure out what he was saying :D :p[/QUOTE]
yea and the other 30 minutes waiting on hold! XPS express customer service FTW!

[Effigy]

WEBEX!
It's a godsend when dealing with EMC arrays and stuff. And when I worked at Dell once we started using Webex life was so much better.....
It is not fun talking someone through half that junk...

[momo stallion]

im indian, i can fix my own computer without calling india for more indian support.

[Magnimike1]

[QUOTE=momo stallion]im indian, i can fix my own computer without calling india for more indian support.[/QUOTE]

Ha Ha. Can probably set you up with an american that doesn't know his ass from a hole in a wall too.