Who Needs 8
04-10-2007, 01:29 PM
Minimum Qualifications or Skills Required (other qualifications may apply)
High School Diploma or GED. Some post high school education preferred
1-3 years of automated dispatch experience
Knowledgeable in Word, Excel, Outlook, and PowerPoint
Typing of at least 60 wpm and 10-key by touch
Be on call and work overtime as necessary to meet customers needs
Superior customer service skills
Knowledge of Mapsco
Excellent organizational skills
Excellent written and verbal English communication skills
Verbal Spanish communication skills preferred
Maintains confidentiality of sensitive information
Manages multiple projects and works under pressure to meet deadlines
Presents professional and personable image with a positive attitude and a professional demeanor
Superior interpersonal skills
Works independently
Flexible, adaptable, and embraces change
Responsibilities
Dispatches technicians to appointments and keeps customers informed of status of scheduled calls.
Dispatches service, trim, start up, warranty, and installation calls for assigned trade by paging calls to technicians.
Runs scheduling reports and faxes to Area Managers (Trim Dispatcher only).
Informs technicians of meetings, scheduled vehicle maintenance requirements, and other non-call related activities.
Provides positive feedback to technicians and serves as a primary communication channel.
Discusses nature of job with technicians over the phone to ascertain proper dispatch of call.
Coordinates with Service Managers, Customer Service Lead, and Dispatch Lead to ensure all service orders are properly scheduled.
Evaluates quality of call set-up and notifies Customer Service Representatives of necessary changes.
Maintains dispatch system by entering proper invoice numbers, arrival time status, and completion times.
Monitors system for job status emails from technicians.
Updates customer comments in system to provide accurate and complete information to aid in more effectively handling future calls from customer.
Rotates weekend and holiday duty schedule.
Location: Southeast area of 635 and 35E
PM For contact information
High School Diploma or GED. Some post high school education preferred
1-3 years of automated dispatch experience
Knowledgeable in Word, Excel, Outlook, and PowerPoint
Typing of at least 60 wpm and 10-key by touch
Be on call and work overtime as necessary to meet customers needs
Superior customer service skills
Knowledge of Mapsco
Excellent organizational skills
Excellent written and verbal English communication skills
Verbal Spanish communication skills preferred
Maintains confidentiality of sensitive information
Manages multiple projects and works under pressure to meet deadlines
Presents professional and personable image with a positive attitude and a professional demeanor
Superior interpersonal skills
Works independently
Flexible, adaptable, and embraces change
Responsibilities
Dispatches technicians to appointments and keeps customers informed of status of scheduled calls.
Dispatches service, trim, start up, warranty, and installation calls for assigned trade by paging calls to technicians.
Runs scheduling reports and faxes to Area Managers (Trim Dispatcher only).
Informs technicians of meetings, scheduled vehicle maintenance requirements, and other non-call related activities.
Provides positive feedback to technicians and serves as a primary communication channel.
Discusses nature of job with technicians over the phone to ascertain proper dispatch of call.
Coordinates with Service Managers, Customer Service Lead, and Dispatch Lead to ensure all service orders are properly scheduled.
Evaluates quality of call set-up and notifies Customer Service Representatives of necessary changes.
Maintains dispatch system by entering proper invoice numbers, arrival time status, and completion times.
Monitors system for job status emails from technicians.
Updates customer comments in system to provide accurate and complete information to aid in more effectively handling future calls from customer.
Rotates weekend and holiday duty schedule.
Location: Southeast area of 635 and 35E
PM For contact information