Suomy helmets

[Craizie]

Ok so I bought a Suomy helmet 3 days ago, yesterday I picked it up and the same day both the air vents on the top fell off while riding. I tried to call their customer service all day today and everyone in the office was out. I am starting to get pretty dissapointed in the quality of their helmets and customer service.






*rant off*

[evil jose]

That sucks! Gotta be a Friday helmet, I've heard nothing but good things about there helmets. Which one did you get and what size is it? Did you buy it locally?

[Craizie]

bought it from motorcycle planet in richland hills, its a large blue ventura.

Its really comfortable and light as hell compared to my other helmet. but now that the ducts are are gone, theirs just a whole in the helmet that makes this awful wistling noise.

[evil jose]

Finally! Some place that stocks Suomy helmets! They have a pretty good selection? Got an address for the shop? Keep us in the loop about the helmet, I'm sure everything will get straightened out.

[Craizie]

The Motorcycle Planet
7119 Burns Street
Richland Hills, TX 76118-6809



they stock every size so you can get a fit, but they will more then likley have to order it for you, only takes one day for them to get it if you order before 1 i think it was. their customer service is fair at best, but you cant beat the prices, also have a good selection of tires and new and used replacement parts.

[evil jose]

The Motorcycle Planet
7119 Burns Street
Richland Hills, TX 76118-6809



they stock every size so you can get a fit, but they will more then likley have to order it for you, only takes one day for them to get it if you order before 1 i think it was. their customer service is fair at best, but you cant beat the prices, also have a good selection of tires and new and used replacement parts.

Cool bro, appreciate the info. Any news on your helmet?

[Craizie]

Yea i just got a call about an hour ago, apparently everyone was out of the office friday :confused: but they said there was a factory defect on with the glues and they were going to send me replacment vents asap. so they were cool about it i just got impatient.

[southpaw21]

you bought it from motorcycle planet that was the problem ... those guys suck ass .... they probaly only have them in stock because they bought them cheap and defective in the 1st place

[Craizie]

you bought it from motorcycle planet that was the problem ... those guys suck ass .... they probaly only have them in stock because they bought them cheap and defective in the 1st place



he didnt have it in stock, he ordered it, i have never had a quality issue with them, only service and their prices are cheap. i would say the helmet wasent their fault because it was unopend when i got it.

[Craizie]

Bah I must have gotten a lemon or something. The clear coat or anti-fog on the visor is starting to peel. they want me to send them my helemt, witch really isent an option because i dont have another to use while they inspect it. this is getting annoying. I havent heard anything but good things about Suomy so im chalking this one up as a fluke. I hope they can take care of it so i dont have to send it in.

[evil jose]

Bah I must have gotten a lemon or something. The clear coat or anti-fog on the visor is starting to peel. they want me to send them my helemt, witch really isent an option because i dont have another to use while they inspect it. this is getting annoying. I havent heard anything but good things about Suomy so im chalking this one up as a fluke. I hope they can take care of it so i dont have to send it in.

Damn that sucks! If you can afford it, pick yourself up a cheap HJC helmet for now and keep it as a spare. I've got two Arai's at home in case I have problems with one I can fall back on the other. I broke one of the Arai side pods one time and after that the shield was pretty much useless as it wouldn't stay in. Plus I rotate them out when I'm cleaning one I'll use the other.

[ishc54]

The shop should be able to fix it for you bro.... or at least send it for repairs... and I never heard anything bad from them before..

[ChromePonies]

Just don't buy anything from them that they say they have in their storage!!! I hear everything in the storage is stolen goods.

[Mattica]

d00d that sux, good thing you spent the extra money on the suomy! :)

[Craizie]

Just don't buy anything from them that they say they have in their storage!!! I hear everything in the storage is stolen goods.



and people wonder how rumors get spread. its all about the he said she said bull shit.

[Craizie]

d00d that sux, good thing you spent the extra money on the suomy! :)


lol no shit, suomy wants me to send them the helmet so they can look at it...but i dont want to because i dont have another...maybe if i raise enough hell.

[ChromePonies]

and people wonder how rumors get spread. its all about the he said she said bull shit.
This info came from another shop that had done business with them before!

[Mattica]

take it back to motorcycle planet??? they are a business right....and sold you a defective product...make those guys send that crap back to suomy for an RMA and buy the HJC from newenough for $89

[Craizie]

take it back to motorcycle planet??? they are a business right....and sold you a defective product...make those guys send that crap back to suomy for an RMA and buy the HJC from newenough for $89


dont really want to buy another helmet tho, dont have $89 to spend on it just yet

[Mattica]

dont really want to buy another helmet tho, dont have $89 to spend on it just yet

No, I mean get your money back on it.....it's a piece of crap....or exchange it??? surely they should be willing to help you out??

[ScottJ]

I've sent my suomy to hell and back for over 3 years, its a gunwind xaus replica, and I LOVE IT, fits my head perfect now of course, but its never fallen apart, even after throwing it in anger LOL

--Scott