evil jose
09-05-2003, 09:03 PM
Found this over on Monster.com (http://www.monster.com).
Support Desk Technician (http://jobsearch.monster.com/getjob.asp?JobID=19027555&AVSDM=2003%2D09%2D05+11%3A05%3A00&Logo=1&col=dltci&cy=US&brd=1%2C1862%2C1863&lid=615&fn=&q=Target)
Interested in working for a company in a dynamic, cutting edge industry? Gamestop, the world's largest specialty retail chain of new and used video games and entertainment software, now with over 1300 stores nationwide, is a division of Barnes & Noble Inc. and our stores currently operate nationally under the names of Babbage's, Software Etc., Funcoland and GameStop. Visit our website at Gamestop.com! This is an exciting time to join us in our continued growth!
Job Title: Support Desk Technician
SUMMARY:
Responsible for maintenance and support of desktop and mobile computer systems and peripherals in a mixed networking environment. Responds to escalated tickets or requests for service that are generated by on-site visits, the help desk, or management that require an expert level of troubleshooting and/or planning. Works on a variety of projects including: additions of equipment and users, equipment and user moves within the company, deletions of equipment and users, and software deployments. Participates in architecting, implementing and managing desktop solutions.
MAJOR DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary to fulfill optimum efficiency of this position:
~ Ensure customer satisfaction by responding to calls escalated by the Help Desk.
~ Manage day-to-day service delivery problems and work on special projects as assigned.
~ Manage network accounts in Active Directory, NDS, and Exchange.
~ Maintain inventory status by tracking hardware and software deployment locations.
~ Build and deploy new and replacement systems for end users.
~ Log all customer questions and problem incidents and track them through to resolution. This includes timely recording of problem symptoms and status information.
~ Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
~ Conduct problem determination using documented procedures and available tools such as support knowledgebases and vendor support systems.
~ Ensure problem resolution by initiating and tracking assignments to Help Desk resources, vendors, and other IS staff, and by keeping the customer updated on the status of problem resolution.
~ Initiate escalation of severe service problems as appropriate and ensure Help Desk awareness of problems that exceed documented target resolution dates.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB SKILLS AND ABILITIES:
~ Possess strong customer service skills.
~ Possess strong problem-solving skills and inherent decision-making ability.
~ Work with minimal direct supervision.
~ Organize work in an efficient manner and work with more than one project/responsibility at a time.
~ Take ownership of a support issue and follow it through to resolution.
~ Work well under stress and time pressures to meet deadlines.
~ Communicate regularly and effectively both written and verbally with customers to ensure proper attention to customer satisfaction.
~ Interact effectively at all levels within the organization.
~ Maintain updated documentation of support instructions and processes.
~ Accurate typing and data entry skills via PC keyboard.
~ Read and comprehend printed data/information in software manuals and documents, and data/information displayed on PC monitor.
~ Recognize discrepancies in written/recorded data/information.
~ Must be able to lift 50 - 70 pounds.
~ Flexibility to work extended hours when required, up to 12 hours occasionally.
~ Periodic weekend work.
EDUCATION and/or EXPERIENCE:
~ High School Diploma
~ MS Certification a plus, MCP in Windows XP preferred.
~ A+ Certification required.
~ Proven analytical and troubleshooting skills
~ Proven written and oral communications skills
~ One year of experience working with Group Policy and Desktop Security and client administration tools such as Exchange, NDS, and Active Directory.
~ Minimum of three years support experience in a Windows 98, NT, or 2000 environment.
~ Minimum of one year of support experience in a Windows XP environment.
~ Proficiency in common computer applications including Microsoft Word, Excel, and Access
BENEFITS INCLUDE: ~ PPO Medical Insurance - Co-pay doctor visits! ~ Dental Insurance ~ Vision Reimbursement ~ Reimbursed for yearly exam and $100 towards purchase of glasses or contacts ~ Prescription Drug coverage - Co-pay for generic drugs and brand name medications ~ Paid Holidays, Sick Days, Jury Duty and Bereavement ~ Paid Vacation ~ Personal Days ~ Flexible Spending Accounts ~ Company paid Short and Long-Term-Disability Benefits ~ 401(k) plan with company matching contributions ~ 100% vested upon enrollment! ~ Tuition Reimbursement ~ Employee Discounts of 20% at our stores ~ Employee Discounts of up to 30% at Barnes & Noble and B. Dalton Bookstores ~ Business Casual Work environment.
Interested? Apply on-line through Monster or send your resume to the e-mail address listed below.
GameStop.com is an Equal Opportunity Employer
Support Desk Technician (http://jobsearch.monster.com/getjob.asp?JobID=19027555&AVSDM=2003%2D09%2D05+11%3A05%3A00&Logo=1&col=dltci&cy=US&brd=1%2C1862%2C1863&lid=615&fn=&q=Target)
Interested in working for a company in a dynamic, cutting edge industry? Gamestop, the world's largest specialty retail chain of new and used video games and entertainment software, now with over 1300 stores nationwide, is a division of Barnes & Noble Inc. and our stores currently operate nationally under the names of Babbage's, Software Etc., Funcoland and GameStop. Visit our website at Gamestop.com! This is an exciting time to join us in our continued growth!
Job Title: Support Desk Technician
SUMMARY:
Responsible for maintenance and support of desktop and mobile computer systems and peripherals in a mixed networking environment. Responds to escalated tickets or requests for service that are generated by on-site visits, the help desk, or management that require an expert level of troubleshooting and/or planning. Works on a variety of projects including: additions of equipment and users, equipment and user moves within the company, deletions of equipment and users, and software deployments. Participates in architecting, implementing and managing desktop solutions.
MAJOR DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary to fulfill optimum efficiency of this position:
~ Ensure customer satisfaction by responding to calls escalated by the Help Desk.
~ Manage day-to-day service delivery problems and work on special projects as assigned.
~ Manage network accounts in Active Directory, NDS, and Exchange.
~ Maintain inventory status by tracking hardware and software deployment locations.
~ Build and deploy new and replacement systems for end users.
~ Log all customer questions and problem incidents and track them through to resolution. This includes timely recording of problem symptoms and status information.
~ Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
~ Conduct problem determination using documented procedures and available tools such as support knowledgebases and vendor support systems.
~ Ensure problem resolution by initiating and tracking assignments to Help Desk resources, vendors, and other IS staff, and by keeping the customer updated on the status of problem resolution.
~ Initiate escalation of severe service problems as appropriate and ensure Help Desk awareness of problems that exceed documented target resolution dates.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB SKILLS AND ABILITIES:
~ Possess strong customer service skills.
~ Possess strong problem-solving skills and inherent decision-making ability.
~ Work with minimal direct supervision.
~ Organize work in an efficient manner and work with more than one project/responsibility at a time.
~ Take ownership of a support issue and follow it through to resolution.
~ Work well under stress and time pressures to meet deadlines.
~ Communicate regularly and effectively both written and verbally with customers to ensure proper attention to customer satisfaction.
~ Interact effectively at all levels within the organization.
~ Maintain updated documentation of support instructions and processes.
~ Accurate typing and data entry skills via PC keyboard.
~ Read and comprehend printed data/information in software manuals and documents, and data/information displayed on PC monitor.
~ Recognize discrepancies in written/recorded data/information.
~ Must be able to lift 50 - 70 pounds.
~ Flexibility to work extended hours when required, up to 12 hours occasionally.
~ Periodic weekend work.
EDUCATION and/or EXPERIENCE:
~ High School Diploma
~ MS Certification a plus, MCP in Windows XP preferred.
~ A+ Certification required.
~ Proven analytical and troubleshooting skills
~ Proven written and oral communications skills
~ One year of experience working with Group Policy and Desktop Security and client administration tools such as Exchange, NDS, and Active Directory.
~ Minimum of three years support experience in a Windows 98, NT, or 2000 environment.
~ Minimum of one year of support experience in a Windows XP environment.
~ Proficiency in common computer applications including Microsoft Word, Excel, and Access
BENEFITS INCLUDE: ~ PPO Medical Insurance - Co-pay doctor visits! ~ Dental Insurance ~ Vision Reimbursement ~ Reimbursed for yearly exam and $100 towards purchase of glasses or contacts ~ Prescription Drug coverage - Co-pay for generic drugs and brand name medications ~ Paid Holidays, Sick Days, Jury Duty and Bereavement ~ Paid Vacation ~ Personal Days ~ Flexible Spending Accounts ~ Company paid Short and Long-Term-Disability Benefits ~ 401(k) plan with company matching contributions ~ 100% vested upon enrollment! ~ Tuition Reimbursement ~ Employee Discounts of 20% at our stores ~ Employee Discounts of up to 30% at Barnes & Noble and B. Dalton Bookstores ~ Business Casual Work environment.
Interested? Apply on-line through Monster or send your resume to the e-mail address listed below.
GameStop.com is an Equal Opportunity Employer